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- Tasks: Provide friendly customer service and manage reservations for our VIP clients.
- Company: Join Europcar, a leading car rental company focused on exceptional customer experiences.
- Benefits: Enjoy competitive salary, 6 weeks holiday, discounts on car hire and mobile contracts.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers career growth.
- Qualifications: Strong communication skills, IT proficiency, and a customer-centric approach are essential.
- Other info: Opportunity for overtime and a supportive work environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Reservation Agent page is loaded## Reservation Agentremote type: Entièrement en présentiellocations: Leicestertime type: Temps pleinposted on: Offre publiée aujourd\’huijob requisition id: JR110350**Europcar Mobility Group**Chez **Europcar Mobility Group**, notre raison d’être est de contribuer à faire évoluer la façon dont vous vous déplacez. Nous sommes guidés par nos valeurs fondamentales : *We are happy to help, We embrace change, We take responsibility, We act with respect* et *We move as one*. Notre culture repose sur la valorisation de la contribution et de la diversité de nos équipes, où chaque individu est traité avec dignité et respect. Agir avec respect est au cœur de tout ce que nous faisons, et nous sommes pleinement engagés à créer un environnement de travail où les différences sont célébrées et où chacun se sent encouragé à apporter ses perspectives uniques.**Job Description****Europcar is looking for a Reservation Agent.**The Business Services Department based at Europcar’s Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units.Our Customer Care Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional Customer Care Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar’s policies and procedures.**What we can offer you:*** Competitive Basic Salary* Starting on 6 weeks holiday (including bank holidays), increasing with length of service* Free on site car parking *(subject to availability)** Pension and a life insurance scheme* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\\** Discounted hotel rates through the Accor Group after 12 months service\\** Cycle2Work\\** Free annual eye tests* Confidential legal and support service through BUPA* Career progression and development*\\*forms part of current non contractual benefit offering*Working hours Monday – Friday between 08:00-18:00 and Saturdays – 08:00-13:00**Main Tasks and Responsibilities:*** To understand and observe the Company’s Policies, following all operational procedures and working instructions applicable to the job* To understand and work in accordance with Europcar Group\’s Vision, Mission and Values.* To maintain a high quality of Customer Service recognising the Company’s One objectives.* Establish and maintain a good working relationship with all of our internal and external customers* Placing reservations via phone or email utilising multiple applications and/or providing reservation support to those using direct hire sites* Assisting our customers during their live rental* Providing post rental support through proactive complaint management* Provide technical support where necessary* To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services* Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts* Complete security of all Europcar policies and rental rates* Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity* Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area* To complete any other reasonable duties requested by your Team Leader and/or Line Manager* The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills****Key skills and attributes required:***** Excellent administrative skills, communication and attention to detail* High quality standards* First class IT – knowledge of all Microsoft and Google packages* Able to work using own initiative as well as ability to work within a team* Highly results driven* Customer centric approach* Confidence to work across all levels of the business* Practically minded: able to roll sleeves up and get stuck in* Available to work overtime when requested* Work well under pressure and achieve deadlines: excellent time management* Take ownership – for all tasks and duties designated to youIf you believe you have what it takes to become a successful Reservation Agent within Europcar, then please apply today!*Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.*Nous accueillons et encourageons les candidatures de personnes issues de tous horizons, expériences et capacités, sans distinction de race, d’origine ethnique, de réassignation de genre, de nationalité, d’orientation sexuelle, d’âge, de situation de handicap, de religion ou de toute autre dimension de la diversité. Nous nous engageons à construire une équipe qui reflète les communautés que nous servons et à favoriser un environnement d’équité et d’inclusion, dans lequel le respect mutuel est essentiel.Si vous avez besoin d’aménagements ou d’une assistance particulière durant le processus de candidature ou d’entretien, n’hésitez pas à nous en informer. Ensemble, grâce au respect mutuel, nous pouvons créer un avenir plus équitable et plus inclusif. **Europcar Mobility Group** est un acteur mondial de la mobilité, avec 75 ans d’expertise des services de mobilité et une position de leader en Europe. “We help to change the way you move” est notre raison d’être et ce qui nous rassemble. Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l\’environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d\’utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques. Nos marques répondent à des besoins, des cas d\’utilisation et des attentes différenciés : Europcar(R)- un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar(R)- leader de la location de voitures « low cost » en Europe, FoxRent-A-Car(R), l\’un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement \”value for money\”, et Ubeeqo(R)- l\’un des leaders européens du car sharing (BtoB, BtoC). La satisfaction client est au cœur de l’ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires). Plus d’informationsEn 1951, l\’Abonnement Automobile est la première société de location de voitures sans chauffeur et sa flotte compte 750 4 CV. Aujourd\’hui, Europcar Mobility Group compte en moyenne plus de 200 000 véhicules dans sa flotte et sert 5 millions de clients dans plus de 140 pays. Cependant la vision sur laquelle notre Groupe a été fondé reste la même, tout en étant plus pertinente et prometteuse que jamais, #J-18808-Ljbffr
Reservation Agent employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Familiarise yourself with Europcar's services and values. Understanding their mission and how they operate will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your customer service skills. Since the role involves handling customer queries and converting them into sales, role-playing different scenarios can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft and Google packages. Being proficient in these tools is crucial for the role, so consider taking a quick online course or tutorial to refresh your knowledge.
✨Tip Number 4
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or worked under pressure, as this will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you handled reservations or administrative tasks, showcasing your organisational skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role of Reservation Agent. Mention specific skills that align with the job description, such as your ability to handle customer queries and your attention to detail.
Showcase Your IT Skills: Since the role requires proficiency in Microsoft and Google packages, include examples of how you've used these tools effectively in past positions. This will demonstrate your readiness for the technical aspects of the job.
Highlight Customer-Centric Approach: In your application, provide examples of how you've delivered excellent customer service in previous roles. This could include resolving complaints or converting inquiries into sales, which is crucial for this position.
How to prepare for a job interview at Europcar
✨Showcase Your Customer Service Skills
As a Reservation Agent, you'll be dealing with customers directly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and convert them into sales.
✨Demonstrate Your Organisational Skills
The role requires strong organisational and prioritisation skills. During the interview, discuss how you manage your time effectively and keep track of multiple tasks, especially under pressure.
✨Familiarise Yourself with Europcar's Values
Understanding the company's vision, mission, and values is crucial. Research Europcar and be ready to explain how your personal values align with theirs, showcasing your commitment to their objectives.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice handling common reservation queries and complaints, demonstrating your problem-solving skills and friendly approach.