Rental Service Agent

Rental Service Agent

Christchurch Full-Time No home office possible
Europcar

At a Glance

  • Tasks: Assist customers with vehicle rentals and promote additional services.
  • Company: Join Europcar Mobility Group, a global leader in car rental services.
  • Benefits: Competitive pay, uncapped incentives, employee discounts, and travel perks.
  • Other info: Flexible shifts, ongoing training, and mental health support available.
  • Why this job: Be part of a supportive team and enhance your career in a dynamic environment.
  • Qualifications: Sales or customer service experience; car rental experience is a plus.

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Rental Service Agent page is loaded## Rental Service Agentlocations: Christchurchtime type: Part timeposted on: Offerta pubblicata oggijob requisition id: JR108495## ## **Job Description**We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Christchurch Airport team on a casual basis!* A competitive hourly rate + generous, uncapped incentive scheme* Opportunity to maximise your income based on your exceptional performance with our incentive program* Ongoing training and development to help you thrive and level up your career* Be part of an international brand with exciting opportunities to work across AU/NZ and globally* Get rewarded for great referrals – earn cash through our Employee Referral Program!* Company uniform provided* Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more!* Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network!* Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App – the #1 app for mental fitness* Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals**To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays* Valid New Zealand driver’s license with a clean driving record* Full working rights in New Zealand (current and ongoing)* A positive, proactive and team-oriented attitude!**About Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.“We help to change the way you move” is what we stand for and brings us together. More than ever, we’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, Goldcar – a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a “value for money” positioning, and Euromobil, a German car rental player. The Group also operates the “myEuropcar” platform for vehicle subscription.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info:**Europcar Mobility Group**Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa.“We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile. Per far questo, offriamo a privati e aziende un’ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici.I nostri Brand rispondono a esigenze, casi d’uso e aspettative differenti: Europcar -uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar – leader Europeo nell’offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil un operatore tedesco dell’autonoleggio. In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “myEuropcar”La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti. Europcar Mobility Group offre soluzioni di mobilità, attraverso a una rete di uffici di noleggio distribuita capillarmente in oltre 130 Paesi.Maggiori informazioni su: #J-18808-Ljbffr

Rental Service Agent employer: Europcar

At Europcar Mobility Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Christchurch that fosters personal and professional growth. Our team members enjoy competitive pay, uncapped incentives, and extensive training opportunities, alongside unique benefits such as travel discounts and mental health support, all within a supportive environment that celebrates success and teamwork.
Europcar

Contact Detail:

Europcar Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Rental Service Agent

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on Europcar Mobility Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in sales and customer service can benefit the role of a Rental Service Agent. The more comfortable you are, the better you'll perform!

✨Tip Number 3

Dress to impress! Even if it’s a casual role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the company culture.

✨Tip Number 4

Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!

We think you need these skills to ace Rental Service Agent

Sales Motivation
Customer Service Skills
Communication Skills
Interpersonal Skills
Computer Literacy
Ability to Work in a Fast-Paced Environment
Flexibility in Shift Work
Attention to Detail
Problem-Solving Skills
Relationship Building
Upselling Techniques
Time Management
Teamwork
Proactive Attitude

Some tips for your application 🫡

Show Your Customer Service Skills: Make sure to highlight any previous experience in sales or customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!

Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the Rental Service Agent role. Mention specific skills that align with what we’re looking for.

Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to your relevant experiences and skills.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!

How to prepare for a job interview at Europcar

✨Know the Company

Before your interview, take some time to research Europcar Mobility Group. Understand their values, services, and recent developments in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.

✨Showcase Your Customer Service Skills

As a Rental Service Agent, you'll be interacting with customers daily. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate that you have the right mindset for the role.

✨Practice Common Interview Questions

Anticipate questions related to sales and customer service, such as how you would handle a difficult customer or upsell a product. Practising your responses can help you feel more confident and articulate during the actual interview.

✨Dress the Part

Even though this is a casual position, first impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you respect the opportunity and are serious about the role.

Rental Service Agent
Europcar
Location: Christchurch

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