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- Tasks: Lead and develop a team to deliver exceptional customer service and drive sales.
- Company: Join Europcar, a leading car rental company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, electric company car, uncapped bonuses, and generous holiday leave.
- Why this job: Be part of a dynamic team that values growth, development, and a positive work culture.
- Qualifications: Must have a clean driving licence and strong communication and leadership skills.
- Other info: Opportunities for career progression and various employee discounts available.
The predicted salary is between 24000 - 33600 £ per year.
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Performance Manager (OTE £40,000), Luton
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Client:
Europcar
Location:
Luton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9d6325624c80
Job Views:
53
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Job Description
Europcar is looking for Performance Managers
You\’ve probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!
Would you like to be part of the Europcar team? We are looking for Performance Managers to be based at our Luton Airport location.
What we can offer you:
- Competitive Basic Salary
- Provision of a fully electric company car with on site charging (subject to availability)
- Exceptional commission scheme – uncapped bonus potential with on target earnings at £40K
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on site car parking
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Discounted hotel rates through the Accor Group after 12 months service*
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
What we are looking for
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Ability to communicate effectively with people at all levels.
- A positive management style.
- Ability to motivate and gain commitment from the team through leading by example.
- Good organisation skills.
- Ability to think on your feet and work both individually and as part of a team.
- Skilled in multi-tasking.
- Ability to think about finding solutions rather than problems.
- Professional approach.
- Proven track record of driving great sales.
Main responsibilities
- The role of a Performance Manager is responsible for staff training, development, coaching and overall profitability of a high volume airport including:
- Lead a team of rental sales agents to deliver five star customer service.
- Work closely with the Station Manager to achieve incremental sales RPD targets.
- Maximise incremental sales through effective training, coaching and staff development.
- Manage staff performance, through documented reviews and corrective actions.
- Build an effective team through the promotion of a \’Serviced Based Sales\’ culture.
- Support the Company\’s culture of \’Continuous Improvement\’ through daily communication with staff through dedicated coaching and feedback sessions.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure that the station consistently achieves KPIs.
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Performance Manager (OTE £40,000) employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager (OTE £40,000)
✨Tip Number 1
Familiarise yourself with Europcar's values and culture. Understanding their commitment to customer service and continuous improvement will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where your management style motivated staff and improved sales performance, as this is crucial for the Performance Manager role.
✨Tip Number 3
Research the latest trends in the car rental industry, especially around customer service and sales strategies. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former employees of Europcar if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Performance Manager (OTE £40,000)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Performance Manager at Europcar. Highlight your relevant experience in staff training, sales, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your management style, ability to motivate teams, and any proven track record in driving sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams or improved performance in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Europcar
✨Know the Company Inside Out
Before your interview, make sure you research Europcar thoroughly. Understand their services beyond car rentals, their company culture, and recent news. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Performance Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight your management style and how it aligns with Europcar's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you've had to think on your feet or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Sales Acumen
Since the role involves driving sales, be ready to discuss your track record in achieving sales targets. Prepare to share specific strategies you've used in the past to boost sales and how you plan to implement similar strategies at Europcar.
