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- Tasks: Manage vehicle rentals and ensure excellent customer service during deliveries.
- Company: Join Europcar, a global leader in mobility services with a strong team culture.
- Benefits: Enjoy competitive salary, generous holiday, discounts, and career development opportunities.
- Why this job: Be the face of Europcar and make a lasting impression on customers.
- Qualifications: Must have a clean driving licence and great communication skills.
- Other info: Dynamic work environment with opportunities for growth and flexibility.
The predicted salary is between 30000 - 42000 £ per year.
Europcar is looking for a Fleet Controller. You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.
What we can offer you:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Provide a high quality rental administration service to meet station needs.
- Assist in the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles.
- Handle telephone enquiries in a polite and professional manner.
- Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
- Responsibility for vehicles, premises and customer safety.
Key skills and attributes required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required.
- Ability to work as part of a small team.
- Communicate clearly, verbally and in writing.
- A positive attitude and professional appearance.
- Enthusiastic, can respond positively to objections.
- Manages time effectively and completes tasks required.
- Ability to prioritise and remain organised when working under pressure.
- Attention to detail.
- Ability to work to procedures and follow instruction.
- Flexibility to working hours in line with business needs.
If you believe you have what it takes to become a successful Fleet Controller within Europcar, then please apply today!
Fleet Controller in Norwich employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Controller in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your skills in communication and teamwork, which are key for a Fleet Controller role.
✨Tip Number 3
Dress to impress! First impressions matter, especially when you're the face of the company. Make sure you look professional and presentable for your interview – it shows you care about the role and the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Fleet Controller role!
We think you need these skills to ace Fleet Controller in Norwich
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Fleet Controller and how you can contribute to our team at Europcar.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Fleet Controller!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Europcar
✨Know the Company Inside Out
Before your interview, take some time to research Europcar. Understand their services, values, and what sets them apart in the mobility industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Fleet Controller, you'll be the face of Europcar for many customers. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. This will demonstrate your ability to create a great impression and manage customer relationships effectively.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks under pressure. Be ready to discuss how you prioritise tasks and stay organised. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Dress to Impress
First impressions matter! Make sure to dress professionally for your interview. A smart appearance not only reflects your positive attitude but also shows that you respect the opportunity and are serious about the role.
