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- Tasks: Provide top-notch customer service during vehicle rentals and returns.
- Company: Join Europcar, a global leader in mobility services with a vibrant team culture.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and discounts on car hire.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Must have a clean driving licence and excellent communication skills.
- Other info: Flexible shifts available, with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Europcar is looking for Customer Service Returns Assistant. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
Returns Agent in London employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience, especially in fast-paced environments like the one at Europcar.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Europcar well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Returns Agent in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for providing excellent customer service. We want to see how you put the customer at the centre of everything you do, just like we do at StudySmarter!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to the Returns Agent role by emphasising relevant experience and skills. We love seeing how your background aligns with our needs.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills needed for the role.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Europcar
✨Know the Company
Before your interview, take some time to research Europcar. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Returns Agent, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved a challenging situation. Be ready to discuss how you can contribute to maintaining Europcar's high standards of customer satisfaction.
✨Demonstrate Flexibility
The job requires flexibility in working hours, so be prepared to discuss your availability. Highlight any previous roles where you adapted to changing schedules or worked during peak times. This shows you're ready to meet the demands of a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready for your interviewer. Ask about team dynamics, training opportunities, or how success is measured in the Returns Agent role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
