At a Glance
- Tasks: Assist customers with vehicle returns and provide top-notch service at Heathrow Airport.
- Company: Join Europcar Mobility Group, a leader in innovative transport solutions.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and discounts on car hire.
- Other info: Flexible shifts available, with opportunities for career growth and development.
- Why this job: Be part of a diverse team and make a real impact on customer experiences.
- Qualifications: Must have a clean driving licence and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Chez Europcar Mobility Group, notre raison d’être est de contribuer à faire évoluer la façon dont vous vous déplacez. Nous sommes guidés par nos valeurs fondamentales : We are happy to help, We embrace change, We take responsibility, We act with respect et We move as one. Notre culture repose sur la valorisation de la contribution et de la diversité de nos équipes, où chaque individu est traité avec dignité et respect. Agir avec respect est au cœur de tout ce que nous faisons, et nous sommes pleinement engagés à créer un environnement de travail où les différences sont célébrées et où chacun se sent encouragé à apporter ses perspectives uniques.
Job Description
Europcar is looking for Customer Service Returns Assistant. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Heathrow Airport location to work as part of our vehicle returns team. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
Customer Service Returns Agent in London employer: Europcar
At Europcar Mobility Group, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and respected. Located at Heathrow Airport, our Customer Service Returns Agent role offers competitive salaries, generous holiday allowances, and opportunities for career progression in a dynamic environment that prioritises customer satisfaction. Join us to be part of a team that embraces change and celebrates diversity while providing exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Returns Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when dealing with real customers and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Europcar team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Returns Agent in London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let us see your enthusiasm for customer service. Share examples of how you've gone above and beyond to help customers in the past. This will show us that you truly understand what it means to put the customer at the centre of everything we do.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service Returns Agent. Highlight any relevant experience or skills that match the job description, like your ability to work in a fast-paced environment or your excellent communication skills. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences without having to sift through unnecessary details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re serious about joining the Europcar team!
How to prepare for a job interview at Europcar
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Europcar's core values: 'We are happy to help', 'We embrace change', 'We take responsibility', and 'We act with respect'. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
As a Customer Service Returns Agent, your ability to handle customer interactions is crucial. Prepare specific examples of how you've successfully dealt with challenging customer situations in the past. Highlight your communication skills and your approach to ensuring customer satisfaction.
✨Demonstrate Teamwork
Europcar emphasises working as part of a diverse team. Be ready to discuss instances where you've collaborated effectively with others. This could be in previous jobs or even in group projects. Show that you can thrive in a fast-paced environment while supporting your colleagues.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, prepare to discuss your availability. Be honest about your schedule and express your willingness to adapt. This shows that you're committed to meeting the needs of the business and can handle the dynamic nature of the job.
