At a Glance
- Tasks: Assist customers with vehicle returns and provide top-notch service in a fast-paced environment.
- Company: Join Europcar Mobility Group, where we value diversity and teamwork.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and discounts on car hire.
- Other info: Flexible shifts available, with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that puts customers first and embraces change.
- Qualifications: Must have a clean driving licence and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Europcar is looking for a Customer Service Returns Assistant. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our location to work as part of our vehicle returns team. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
Customer Service Returns Agent in Glasgow employer: Europcar
At Europcar Mobility Group, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Customer Service Returns Agent at Glasgow Airport, you will enjoy competitive salaries, generous holiday allowances, and opportunities for career progression, all while being part of a dynamic team dedicated to delivering exceptional customer service. Join us in transforming mobility and experience the unique benefits of working in a fast-paced environment that celebrates diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Returns Agent in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or fast-paced situations. Role-playing these situations can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Returns Agent in Glasgow
Some tips for your application 🫡
Show Your Passion for Service:When you're writing your application, make sure to highlight your love for customer service. We want to see how you go above and beyond to help customers, so share any relevant experiences that showcase your dedication.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Customer Service Returns Agent.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Europcar
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Europcar's core values. They emphasise being happy to help, embracing change, and acting with respect. Show how your personal values align with theirs during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or handled a challenging situation effectively. This will show your passion for service.
✨Be Ready for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, be prepared to discuss how you handle pressure. You might even want to practice answering situational questions that reflect the dynamic nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
