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For Companies At a Glance
- Tasks: Coordinate vehicle delivery and collection, ensuring top-notch customer service.
- Company: Join Europcar, a leading name in vehicle rental and more!
- Benefits: Enjoy competitive salary, 6 weeks holiday, discounts, and career growth.
- Why this job: Be the face of Europcar, making great first impressions and enhancing customer experiences.
- Qualifications: Must have a clean driving licence and 4 years driving experience.
- Other info: Flexible, positive team players with a keen attitude will thrive here.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Europcar is looking for Fleet Administrator
You\’ve probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!
Would you like to be part of the Europcar team? We are looking for Fleet Administrator to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it\’s vital it\’s done efficiently and professionally.
You\’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You\’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.
What we can offer you:
* Competitive Basic Salary
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service
* Enhanced Maternity Leave (subject to service and earning qualifications)
* Pension and a life insurance scheme
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Discounted hotel rates through the Accor Group after 12 months service*
* Cycle2Work*
* Free annual eye tests
* Confidential legal and support service through BUPA
* Career progression and development
*forms part of current non contractual benefit offering
What we are looking for
* A full, valid clean driving licence, with a minimum of 4 years driving experience is required
* Reliable, flexible, positive and professional
* Good team player
* Exceptional customer service skills
* Ability to adapt to the needs of the business
* A keen and enthusiastic nature
Main Tasks & Responsibilities
* Organise the delivery and collection of vehicles to maximise service standards and minimise costs
* Source vehicles to meet customer bookings, working with the central fleet team and local branches
* Ensure the accurate completion of all vehicle documentation on the in house rental system
* Organise repairs and warranty work to vehicles where necessary
* Accurately complete all fuel documentation daily and ensure competent members of staff receive fuel deliveries in accordance with relevant legislation
* Identify and report new business opportunities
Fleet Administrator employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Administrator
✨Tip Number 1
Familiarise yourself with Europcar's services beyond car rentals. Understanding their full range of offerings will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Highlight your customer service skills. Since you'll be the first point of contact for customers, emphasising your ability to create a positive impression and handle customer interactions professionally can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Europcar. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 4
Prepare for situational questions related to logistics and teamwork. Since the role involves coordinating deliveries and working with various teams, being ready to discuss how you've successfully managed similar tasks in the past will demonstrate your suitability for the position.
We think you need these skills to ace Fleet Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Fleet Administrator position at Europcar. Understand the key responsibilities and required skills, such as vehicle delivery coordination and customer interaction.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Fleet Administrator role. Emphasise your driving experience, customer service skills, and any previous roles that involved logistics or fleet management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Europcar and how your background makes you a great fit for the Fleet Administrator position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for the role.
How to prepare for a job interview at Europcar
✨Know the Company
Before your interview, make sure you research Europcar thoroughly. Understand their services beyond car rentals and be ready to discuss how you can contribute to enhancing customer experience.
✨Demonstrate Your Driving Experience
Since a clean driving licence and driving experience are crucial for this role, be prepared to share specific examples of your driving history and how it relates to the responsibilities of a Fleet Administrator.
✨Showcase Your Teamwork Skills
As you'll be working closely with delivery and collection teams, highlight your ability to work well in a team. Share examples of past experiences where you successfully collaborated with others to achieve a common goal.
✨Prepare for Customer Interaction Scenarios
Since you'll be the first point of contact for customers, think about how you would handle various customer scenarios. Practice your responses to potential questions about delivering vehicles and ensuring a positive handover experience.
