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- Tasks: Assist customers with vehicle returns and provide top-notch service at Edinburgh Airport.
- Company: Join Europcar, a leading car rental company with a diverse team.
- Benefits: Enjoy competitive salary, bonus potential, generous holiday, and discounts.
- Why this job: Be part of a fast-paced environment where customer satisfaction is key.
- Qualifications: Must have a clean driving licence and excellent communication skills.
- Other info: Flexible shifts available, with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Europcar is looking for a Customer Service Vehicle Returns Assistant. You may think we just rent cars at the airport, but we do so much more! Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are looking for a Customer Service Vehicle Returns Assistant at our Edinburgh Airport location to work as part of our vehicle returns team.
You will be working in a fast-paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world-class customer-facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level-headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday
- Enhanced Maternity Leave (subject to service and earning qualifications)
- Free on-site car parking
- Pension
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face-to-face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
Customer Service Vehicle Returns Assistant in Edinburgh employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Vehicle Returns Assistant in Edinburgh
✨Tip Number 1
Get to know Europcar! Research the company culture and values so you can show how you fit in. When you walk into that interview, let your passion for customer service shine through!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A polished appearance shows that you take the opportunity seriously and are ready to represent Europcar.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Vehicle Returns Assistant in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, make sure to highlight your love for customer service. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you truly care about providing a world-class experience!
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. Take a moment to tailor them specifically for the Customer Service Vehicle Returns Assistant role at Europcar. Mention relevant skills and experiences that match the job description – it shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where possible and avoid long paragraphs. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Europcar
✨Know the Company
Before your interview, take some time to research Europcar. Understand their services beyond just car rentals and be ready to discuss how you can contribute to their customer-centric approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you handled challenges calmly and effectively, as this role is all about keeping customers happy.
✨Demonstrate Team Spirit
Since you'll be working in a diverse team, think of instances where you've successfully collaborated with others. Be ready to share how you can contribute to a positive team environment, especially in a fast-paced setting.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work various shifts, including evenings and weekends. This shows that you're adaptable and ready to meet the demands of the role.
