At a Glance
- Tasks: Assist customers with vehicle returns and provide top-notch service in a fast-paced environment.
- Company: Join Europcar, a global leader in mobility services with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, bonus potential, generous holiday, and discounts on car hire and mobile contracts.
- Other info: Flexible shifts available, with opportunities for career progression and personal development.
- Why this job: Be part of a team that values respect and empowers you to make a difference.
- Qualifications: Must have a clean driving licence and excellent communication skills; training provided.
The predicted salary is between 22000 - 26000 € per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Europcar is looking for Customer Service Returns Assistant. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Edinburgh location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Customer Service Return Agent in Edinburgh employer: Europcar
At Europcar Mobility Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Edinburgh that values diversity and empowers our team members. With competitive salaries, generous holiday allowances, and opportunities for career progression, we ensure our employees feel supported and appreciated while delivering world-class customer service. Join us to be part of a dynamic team that embraces change and celebrates individual contributions, all while enjoying unique benefits like discounted car hire rates and enhanced maternity leave.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Return Agent in Edinburgh
✨Tip Number 1
Get to know Europcar's values and culture! When you walk into that interview, show us how you embody the spirit of being happy to help and embracing change. It’s all about connecting with our mission and demonstrating that you’re ready to be part of the team.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories! Being able to share real-life examples will make you stand out as a candidate who truly understands the importance of excellent service.
✨Tip Number 3
Be flexible and open-minded during the interview process. We value diversity and adaptability, so don’t hesitate to express your willingness to work various shifts. Show us that you can thrive in a fast-paced environment and are ready to tackle any challenge that comes your way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining the Europcar family. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Customer Service Return Agent in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at Europcar.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service Returns Agent role. Highlight relevant skills and experiences that demonstrate your ability to thrive in a fast-paced environment and work well in a team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and shows us you're serious about joining the Europcar team. Plus, it’s super easy!
How to prepare for a job interview at Europcar
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Europcar's core values. They emphasise happiness in helping others, embracing change, and acting with respect. Show how your personal values align with theirs during the interview to demonstrate that you’re a great fit for their team.
✨Highlight Customer Service Experience
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Talk about situations where you went above and beyond for a customer or how you handled challenging interactions. This will showcase your passion for service and your ability to thrive in a busy environment.
✨Demonstrate Team Spirit
Europcar values teamwork, so be prepared to discuss how you work well with others. Share stories that illustrate your ability to collaborate effectively in a fast-paced setting. Mention any previous roles where you contributed to a team’s success, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
