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- Tasks: Assist customers with vehicle returns and provide top-notch service at Edinburgh Airport.
- Company: Join Europcar, a leading car rental company with a diverse range of services beyond just airport rentals.
- Benefits: Enjoy competitive pay, bonuses, discounts on car hire, and flexible working hours.
- Why this job: Be part of a dynamic team in a fast-paced environment focused on customer satisfaction.
- Qualifications: Must have a clean driving licence and excellent communication skills; experience in customer service is a plus.
- Other info: Work permits are required for non-passport holders; training provided for those new to car rental.
The predicted salary is between 24000 - 36000 £ per year.
Europcar is looking for a Customer Service Vehicle Returns Assistant at our Edinburgh Airport location to work as part of our vehicle returns team. You will be working in a fast-paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world-class customer-facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level-headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Bonus earnings potential
- Enhanced Maternity Leave (subject to service and earning qualifications)
- Free on-site car parking
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
A full, valid clean driving licence, with a minimum of 4 years driving experience is required. Excellent communication and face-to-face interpersonal skills are essential. You must have the ability to work as part of a team in a fast-paced environment and flexibility in your working hours, including availability during the day, evenings, and weekends.
Car rental/sales experience is desirable but not essential (training will be provided).
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Customer Service Vehicle Returns Assistant employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Vehicle Returns Assistant
✨Tip Number 1
Familiarise yourself with Europcar's services beyond car rentals. Understanding their full range of offerings will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service, as this will resonate well with the hiring team.
✨Tip Number 3
Show your flexibility and willingness to work varied shifts. Since the role requires availability during evenings and weekends, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your teamwork skills. Since you'll be working in a fast-paced environment, sharing experiences where you've successfully collaborated with others will demonstrate that you're a great fit for the team.
We think you need these skills to ace Customer Service Vehicle Returns Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Vehicle Returns Assistant position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, especially in fast-paced environments.
Showcase Teamwork Abilities: Since the role involves working as part of a diverse team, mention any previous teamwork experiences. Highlight your ability to collaborate effectively and adapt to different working styles.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europcar
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, as this role is all about providing a world-class service.
✨Demonstrate Teamwork Skills
Since you'll be working in a diverse team, highlight your ability to collaborate effectively with others. Discuss any previous roles where teamwork was essential, and how you contributed to achieving common goals.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess your ability to handle a busy environment. Think of situations where you successfully managed multiple tasks or dealt with challenging customers, and be ready to share those stories.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work various shifts, including evenings and weekends. This shows that you understand the demands of the role and are committed to meeting them.
