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- Tasks: Provide top-notch customer service during vehicle rentals and returns.
- Company: Join Europcar, a global leader in mobility services.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire.
- Why this job: Be part of a dynamic team making customers' journeys smoother.
- Qualifications: Must have a clean driving licence and great communication skills.
- Other info: Flexible shifts available; training provided for those new to car rental.
The predicted salary is between 28800 - 43200 £ per year.
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Customer Service Returns Agent page is loaded## Customer Service Returns Agentlocations: Manchestertime type: Full timeposted on: Posted Todayjob requisition id: JR109506## **Job Description**Europcar is looking for **Customer Service Returns Agent**You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.**What we can offer you:*** Competitive Basic Salary* Starting on 6 weeks holiday (including bank holidays), increasing with length of service* Pension and a life insurance scheme* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\\** Discounted hotel rates through the Accor Group after 12 months service\\** Cycle2Work\\** Free annual eye tests* Confidential legal and support service through BUPA* Career progression and development*\\*forms part of current non contractual benefit offering***Main duties:*** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.**Key skills required:*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required* Excellent communication and face to face interpersonal skills* Ability to work as part of a team in a fast-paced environment* Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be providedIf you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!*Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.***Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar – a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: #J-18808-Ljbffr
Customer Service Returns Agent employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Returns Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle challenging situations during the interview.
✨Tip Number 3
Show off your people skills! Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Highlight your communication skills and ability to work in a team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Europcar site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Returns Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about making a difference.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Service Returns Agent role. Highlight relevant experience and skills that match the job description. This shows us that you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the skills needed for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Europcar
✨Know the Company
Before your interview, take some time to research Europcar. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Returns Agent, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you provided excellent service or resolved conflicts. This will demonstrate your passion for service and your level-headed approach in busy environments.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, flexibility, and handling difficult situations. Practising your responses can help you feel more confident during the interview. Remember, it’s not just about what you say, but how you convey your enthusiasm for the role.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is essential in a customer-facing role like this one.
