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- Tasks: Deliver top-notch customer service and assist with rental agreements.
- Company: Join Europcar, a global leader in mobility services with 75 years of expertise.
- Benefits: Enjoy competitive salary, uncapped commission, and enhanced leave benefits.
- Why this job: Be part of a dynamic team with opportunities for career growth and skill development.
- Qualifications: Must have a clean driving licence, strong communication skills, and a customer-focused background.
- Other info: Work full-time, Monday to Saturday, in a supportive and ambitious environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative page is loaded
Customer Service Representative
Apply remote type Fully on premise locations Sandyford time type Full time posted on Posted Today job requisition id JR106135
Job Description
Benefits:
- Competitive Salary
- Twenty-two days annual leave
- Monthly uncapped commission
- Medical refund scheme
- Enhanced statutory sick pay
- 1.5% employer matched Pension scheme
- Enhanced Maternity and Paternity benefits
- Access to Hubex benefits and discounts platform
- Life Assurance x2 basic salary
- Employee Assistance Programme
- Opportunities for career advancement and professional development
- Voluntary flu vaccination voucher
- Bike to Work Scheme
Key Responsibilities:
- Provide superior customer service while identifying and prioritising customer needs.
- Ensure compliance across all underwriting policies.
- Assist the Assistant Branch Manager with all BOS standards across the branch.
- Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
- Address all customer needs with professionalism and confidence.
- Respond to all telephone and email inquiries in a friendly and helpful manner.
- Closing Rental Agreements for returning customers.
- Stay up-to-date on product knowledge.
- Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
- Ad hoc duties as required.
Your Skills:
- Ability to meet set targets.
- Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
- Strong communicator with attention to detail and engaging personality.
- Some Automotive fleet or technical experience is an advantage.
- Customer focused background with a natural sales ability.
- Team player with excellent attention to detail and ability to adapt in a fast paced environment.
- A Full clean B Drivers licence required min 2 years Driving.
- Fluent English is a must both written and verbal, second language is advantageous.
- 40 hour working week Monday to Saturday, with Saturday work required.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from – our success. Joining the team of this market-leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.**
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer individuals and businesses a wide range of car and van rental services, for hours, days, weeks, or months, on-demand or on subscription, with a fleet of over 250,000 vehicles, including electric vehicles.
Our brands address different needs: Europcar (global leader), Goldcar (low-cost in Europe), and Fox-Rent-A-Car (US market). Our focus is on customer satisfaction, supported by over 8,000 employees in more than 130 countries.
More info at: www.europcar-mobility-group.com
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Customer Service Representative employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the automotive rental industry. Understanding the products and services offered by Europcar will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you to respond professionally and effectively, showcasing your customer service abilities.
✨Tip Number 3
Highlight your teamwork experience. Since the role requires collaboration with colleagues, be ready to share examples of how you've successfully worked in a team environment and contributed to achieving common goals.
✨Tip Number 4
Prepare questions to ask during the interview about career advancement opportunities and training programmes. This shows your interest in professional development and aligns with Europcar's commitment to nurturing employee growth.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that match the job description. Emphasise your ability to meet targets, communicate effectively, and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Europcar's values. Mention specific examples of how you've provided excellent service in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as IT proficiency, attention to detail, and sales ability. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Europcar
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to provide superior service.
✨Know the Company and Its Values
Research Europcar and understand their mission and values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or prioritise tasks. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Teamwork and Adaptability
Since the role requires being a team player in a fast-paced environment, be ready to share examples of how you've worked effectively in teams and adapted to changing situations. This will show that you're a good fit for their dynamic workplace.
