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- Tasks: Coordinate vehicle delivery and collection while providing top-notch customer service.
- Company: Join Europcar Mobility Group, a leader in global mobility services.
- Benefits: Enjoy competitive salary, generous holiday, and discounts on car hire and mobile contracts.
- Why this job: Be the face of Europcar, making great first impressions with customers.
- Qualifications: Must have a clean driving licence and excellent communication skills.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Europcar is looking for a Fleet Coordinator. You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.
What we can offer you:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Provide a high quality rental administration service to meet station needs.
- Assist in the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles.
- Handle telephone enquiries in a polite and professional manner.
- Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
- Responsibility for vehicles, premises and customer safety.
Key skills and attributes required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required.
- Ability to work as part of a small team.
- Communicate clearly, verbally and in writing.
- A positive attitude and professional appearance.
- Enthusiastic, can respond positively to objections.
- Manages time effectively and completes tasks required.
- Ability to prioritise and remain organised when working under pressure.
- Attention to detail.
- Ability to work to procedures and follow instruction.
- Flexibility to working hours in line with business needs.
If you believe you have what it takes to become a successful Fleet Coordinator within Europcar, then please apply today.
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Fleet Coordinator in Croydon employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Coordinator in Croydon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Europcar's values and think about how you can align with them. Show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your delivery skills! Since you'll be the first point of contact for customers, rehearse how you would hand over a vehicle. A confident and friendly approach can make all the difference.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples where you've managed time effectively or handled multiple tasks under pressure. This will show you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Europcar team.
We think you need these skills to ace Fleet Coordinator in Croydon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are excited about the opportunity to be a Fleet Coordinator and contribute to our mission at Europcar.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We want to see how your background aligns with what we’re looking for in a Fleet Coordinator!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Europcar
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Europcar's core values. Understanding their commitment to respect, teamwork, and customer service will help you align your answers with what they value most.
✨Showcase Your Communication Skills
As a Fleet Coordinator, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you successfully managed multiple tasks or prioritised effectively. Bring these examples to the interview to show that you can handle the demands of the job.
✨Prepare for Customer Interaction Scenarios
Since you'll be the face of Europcar for many customers, be ready to discuss how you would handle various customer scenarios. Think about how you would create a positive first impression and ensure a smooth vehicle handover.
