At a Glance
- Tasks: Drive and support customers with their vehicle rentals while ensuring excellent service.
- Company: Join Europcar Mobility Group, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, 6 weeks holiday, pension, and discounts on car hire.
- Other info: Flexible shifts available; training provided for those new to car rental.
- Why this job: Be part of a diverse team that values respect and empowers your unique contributions.
- Qualifications: Valid driving licence and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Europcar are looking for a PCV Coach Driver. Your previous experience should demonstrate your passion for good customer service and a level headed approach to dealing with the daily challenges of a busy customer environment.
Benefits:
- Uniform
- Pension
- Holidays
What we can offer you:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful PCV Coach Driver within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Courtesy Coach Driver employer: Europcar
At Europcar Mobility Group, we pride ourselves on being an excellent employer that values diversity and fosters a culture of respect and inclusion. As a Courtesy Coach Driver, you will enjoy competitive benefits including generous holiday allowances, career progression opportunities, and a supportive work environment that encourages personal growth. Join us in our mission to change the way people move, while being part of a team that celebrates individual contributions and promotes a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Courtesy Coach Driver
✨Tip Number 1
Get to know the company culture! Before your interview, check out Europcar's values and think about how you can align your experiences with them. Show that you’re not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Be flexible and show it! Europcar values flexibility in working hours, so be prepared to discuss your availability. If you can work evenings or weekends, let them know – it shows you’re committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Europcar team. Don’t miss out on this opportunity!
We think you need these skills to ace Courtesy Coach Driver
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond for customers in the past. We love seeing that dedication!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our customers!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Europcar
✨Know Your Customer Service Skills
Make sure to highlight your passion for customer service during the interview. Think of specific examples where you've gone above and beyond for a customer, as this aligns perfectly with Europcar's values of helping and respecting customers.
✨Demonstrate Team Spirit
Since working closely with staff is crucial, be prepared to discuss how you thrive in a team environment. Share experiences where you collaborated effectively with others to solve problems or improve service, showing that you can move as one with the team.
✨Flexibility is Key
Be ready to talk about your availability and willingness to work various shifts, including evenings and weekends. This shows that you understand the demands of the role and are committed to meeting the needs of the business.
✨Showcase Your Driving Experience
With a clean driving licence being essential, make sure to mention your driving experience confidently. If you have any relevant certifications or training, bring those up too, as they can set you apart from other candidates.
