At a Glance
- Tasks: Manage customer enquiries and provide top-notch support throughout the rental journey.
- Company: Join Europcar Mobility Group, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire and mobile contracts.
- Other info: Hybrid working model after training with excellent career progression opportunities.
- Why this job: Be part of a diverse team that values your unique perspective and fosters growth.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect.
Location: Leicester / Hybrid
Initially full time office based whilst training and then you will move to hybrid working once training has been fully completed. The Business Services Department based at Europcar’s Leicester Support Centre focuses on providing a professional line of support to our key account customers, as well as providing administrative support to other business units.
Our Corporate Support Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional Corporate Support Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar’s policies and procedures.
Working hours: 40 hours a week, Monday to Friday, operating hours between 8am-6pm.
Benefits:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on site car parking (subject to availability)
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties of the role:
- Establish and maintain a good working relationship with our Corporate customer and our Europcar rental Stations.
- Manage all reservations received via phone, email and third party integrated systems.
- Complete any reservation amendments.
- Terminate vehicle rental as requested by the In-House customer via the reservation system.
- Ensuring all SLA’s within the contractual agreement are achieved.
- To act as the day-to-day liaison for the Customer and Europcar branches to ensure the smooth running of the service.
- Maintain complete security of all Europcar policies and rental rates.
- Carry out other tasks and duties as may reasonably be required.
- Completing all reports within agreed service levels.
- Response to customer and stations emails/ queries.
- Ability and confidence in dealing with queries over the telephone and meeting call service agreements.
- To understand and observe the Company’s Policies and to follow all Operational Procedures and working instructions applicable to the job.
- To understand Europcar Group's Vision, Mission and Values.
- To maintain a high quality of Customer Service recognising the Company’s One objectives.
- Ensure all reservations are accepted and managed promptly and accurately.
- Ensure all bookings are confirmed by the stations prior to the close of business on a daily basis.
- Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity.
- Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area.
- To complete any other reasonable duties as requested by your team leader and or line Manager.
Key skills and attributes required:
- Excellent administrative skills, communication and attention to detail.
- First class IT - knowledge of all Microsoft packages.
- Ability to work on own with ability to work with a team when required.
- Results and customer service focused.
- Confidence to work across all levels of the business.
- Practically minded: able to roll sleeves up and get stuck in.
- Available to work overtime should it be required - even at short notice.
- Work well under pressure and to deadlines.
- Take responsibility - for tasks and responsibilities whereas an individual or as part of the team.
If you believe you have what it takes to become a successful Corporate Support Agent within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know.
Corporate Support Agent employer: Europcar
Europcar Mobility Group is an excellent employer for those seeking a dynamic role in vehicle delivery within the vibrant city of Bristol. With a strong emphasis on customer experience, we foster a supportive work culture that values teamwork and professional growth, offering our drivers opportunities to enhance their skills while delivering exceptional service. Join us to be part of a company that prioritises employee satisfaction and provides a rewarding environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Support Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Europcar. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Europcar before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Support Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Europcar:Your cover letter is your chance to shine! Tell us why you want to work at Europcar specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Europcar!
How to prepare for a job interview at Europcar
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
