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- Tasks: Lead a team to deliver five-star customer service and drive sales.
- Company: Join Europcar, a global leader in mobility services with a vibrant culture.
- Benefits: Enjoy competitive salary, electric company car, uncapped commission, and 6 weeks holiday.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Valid driving licence, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Europcar is looking for a Performance Manager at our Bristol Airport location.
What we can offer you:
- Competitive Basic Salary
- Provision of a fully electric company car with on site charging (subject to availability)
- Exceptional commission scheme - uncapped bonus potential with on target earnings.
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on site car parking
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Lead a team of rental sales agents to deliver five star customer service.
- Work closely with the Station Manager to achieve incremental sales RPD targets.
- Maximise incremental sales through effective training, coaching and staff development.
- Manage staff performance, through documented reviews and corrective actions.
- Build an effective team through the promotion of a ‘Serviced Based Sales’ culture.
- Support the Company’s culture of ‘Continuous Improvement’ through daily communication with staff through dedicated coaching and feedback sessions.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure that the station consistently achieves KPIs.
Key skills and attributes required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- National travel and exposure across the UK will be required, with approximately 80% travel expected
- Ability to communicate effectively with people at all levels.
- Strong customer service skills.
- A positive management style.
- Ability to motivate and gain commitment from the team through leading by example.
- Good organisation skills.
- Ability to think on your feet and work both individually and as part of a team.
- Skilled in multi-tasking.
- Ability to think about finding solutions rather than problems.
- Professional approach.
- Proven track record of driving great sales.
If you believe you have what it takes to become a successful Performance Manager within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Performance Manager in Bristol employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Europcar's values and mission. Show us that you understand what it means to embrace change and act with respect. This will help you connect with the team and demonstrate that you're a great fit.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in leading teams and driving sales. We want to hear how you've motivated others and achieved targets. Keep it concise but impactful – think of it as your personal sales pitch!
✨Tip Number 3
Prepare some questions for us! Asking insightful questions shows your interest in the role and helps you gauge if we're the right fit for you. Think about what you want to know regarding team dynamics or growth opportunities within Europcar.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you on our radar. Plus, it’s a chance to reiterate your enthusiasm for the Performance Manager role at Europcar!
We think you need these skills to ace Performance Manager in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Performance Manager role. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Europcar
✨Know Your Stuff
Before the interview, make sure you understand Europcar's values and mission. Familiarise yourself with their services and how they aim to change the way people move. This will show your genuine interest in the company and help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Performance Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight your coaching techniques and how you foster a positive work environment.
✨Demonstrate Customer Service Excellence
Europcar places a strong emphasis on customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your commitment to delivering five-star service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that reflect your understanding of the role and the company culture. Inquire about their approach to continuous improvement or how they support staff development. This shows you're not just interested in the job, but also in contributing to their mission.