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- Tasks: Lead a dynamic team at Gatwick Airport, ensuring top-notch customer service and operational excellence.
- Company: Join Europcar, a leading car rental company committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, electric company car, 6 weeks holiday, and various discounts.
- Why this job: Be part of a culture focused on continuous improvement and career development in a vibrant environment.
- Qualifications: Must have a clean driving licence and 4 years of driving experience; leadership skills are essential.
- Other info: Opportunity for career progression and a supportive work culture.
The predicted salary is between 12000 - 28000 £ per year.
Europcar is looking for an Airport Manager at our Gatwick location.
What we can offer you:
- Competitive Basic Salary
- Provision of a fully electric company car with on-site charging (subject to availability)
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on-site car parking
- Pension and life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
What we are looking for:
- A full, valid, clean driving licence, with a minimum of 4 years driving experience
- Oversee and manage the performance of an operational team within the location on their shift pattern
- Work closely with other Managers to meet Customer Experience, Costs, and Incremental Sales goals
- Achieve all branch KPIs set by the company
- Play a leading role in the recruitment and selection processes for the team
- Manage staff performance through documented reviews and corrective actions
- Develop staff to deliver high customer service levels with a continuous succession plan
- Support the company's culture of 'Continuous Improvement' through daily coaching and feedback sessions
- Ensure all administration is completed accurately according to operating procedures
- Ensure the safety and security of staff, onsite contractors, and vehicles
It is essential that you understand the challenges of the rental and sales sector, reaching KPIs and targets, and delivering work to the highest standards.
Airport Manager Gatwick Airport (OTE £20,000) employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Manager Gatwick Airport (OTE £20,000)
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in the car rental industry, especially at airports. Understanding the unique dynamics of Gatwick Airport will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Europcar or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've achieved KPIs and improved customer service.
✨Tip Number 4
Showcase your commitment to continuous improvement by thinking of ways you could enhance operations at the branch. Presenting innovative ideas during your interview can set you apart from other candidates.
We think you need these skills to ace Airport Manager Gatwick Airport (OTE £20,000)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Airport Manager at Europcar. Familiarise yourself with the key skills and experiences required, such as team management, customer service, and KPI achievement.
Tailor Your CV: Customise your CV to highlight relevant experience in operational management, customer service, and any previous roles in the rental or sales sector. Use specific examples that demonstrate your ability to meet KPIs and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with Europcar's values and how you can contribute to their goals, particularly in customer experience and continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europcar
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you have met or exceeded KPIs in previous positions, as this will demonstrate your understanding of the rental and sales sector.
✨Showcase Leadership Skills
As an Airport Manager, you'll be overseeing a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, performance management, and staff development. Highlight your ability to foster a positive work environment.
✨Understand Customer Experience
Research Europcar's approach to customer service and be ready to discuss how you would enhance the customer experience at Gatwick Airport. Share specific strategies you've implemented in the past that improved customer satisfaction.
✨Emphasise Continuous Improvement
Europcar values a culture of continuous improvement. Think of examples where you've contributed to process improvements or operational efficiencies in your previous roles. This will show your alignment with the company's values and your proactive mindset.
