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- Tasks: Lead a team to deliver exceptional customer service and drive sales at Newcastle Airport & City.
- Company: Join Europcar, a global leader in mobility services with 75 years of experience.
- Benefits: Enjoy competitive pay, same-day pay options, and generous employee discounts.
- Why this job: Be part of a dynamic team that values your performance and offers growth opportunities.
- Qualifications: Supervisory experience and strong communication skills are essential.
- Other info: Work in a supportive environment with ongoing training and international career prospects.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a dedicated and proactive full time Shift Supervisor for our Newcastle Airport & City locations. Reporting to the Station Manager, this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.
Why join Europcar:
- A competitive hourly rate + shift loadings + generous incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Employee Referral Program - earn $$ when you successfully refer a candidate
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
- Access to an international brand with opportunities to work nationally and globally
- Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
Some of the key responsibilities include:
- Assisting the Station Manager to exceed financial targets and KPI's in optimising revenue growth and maximising profitability
- Effectively control station costs in accordance with set budgets
- Ensuring Company damage policies are complied with to decrease the risk and/or cost to accidents
- Actively market and promote Europcar services within the specified station region
- Exceed and surpass customer service expectations
- Prepare accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures
To be considered, you will possess:
- Experience working in a supervisory, team leader, or management position
- Prior sales, retail, or customer service experience
- Reporting and rostering in accordance with budgets
- Experience working with KPIs
- Clear and confident communication skills
- Ability to work a 7 day rotating shift roster
- Full drivers licence
- Full Australian work rights
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
Shift Supervisor employer: Europcar Mobility Group
Contact Detail:
Europcar Mobility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Shift Supervisor role at Europcar. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Europcar and understand their values and services. Be ready to discuss how your experience aligns with their goals, especially around customer service and sales. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for supervisory roles and make sure you can articulate your past experiences clearly. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Europcar team. Good luck!
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Shift Supervisor role. Highlight your relevant experience in sales, customer service, and any supervisory roles you've held. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey ideas effectively. Whether it's through your cover letter or CV, let us see your confident communication style shine through!
Be Specific About Your Achievements: When detailing your past experiences, be specific about your achievements. Use numbers and examples to illustrate how you've exceeded targets or improved customer satisfaction. We love seeing quantifiable success!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Europcar Mobility Group
✨Know Your Stuff
Make sure you understand the role of a Shift Supervisor inside and out. Familiarise yourself with Europcar's services, their customer service expectations, and how they measure success through KPIs. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll be leading a team, so be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you motivate others to achieve targets.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle common situations, such as dealing with an unhappy customer or managing a busy shift. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the company and the role. Ask about the team dynamics, training opportunities, or how success is measured in the position. This shows that you're not just looking for any job, but that you're keen on contributing to Europcar's success.