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- Tasks: Assist customers with vehicle returns and provide top-notch service at Manchester Airport.
- Company: Join Europcar, a leading car rental company focused on customer satisfaction and teamwork.
- Benefits: Enjoy competitive pay, 6 weeks holiday, discounts on car hire, mobile contracts, and more!
- Why this job: Be part of a dynamic team in a fast-paced environment that values customer experience and personal growth.
- Qualifications: Must have a clean driving licence and excellent communication skills; experience in car rental is a plus.
- Other info: Flexible shifts available, including evenings and weekends; training provided for new starters.
Europcar is looking for a Part Time Customer Returns Agent
Working hours: 16 hours per week
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
Competitive Basic Salary
Starting on 6 weeks holiday (pro rata\’d)
Pension
Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
Discounted car hire rates across our network
20% discount on EE mobile phone contracts*
Discounted hotel rates through the Accor Group after 12 months service*
Cycle2Work*
Free annual eye tests
Confidential legal and support service through BUPA
Career progression and development
*forms part of current non contractual benefit offering
Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
Ensure all administration is completed accurately according to operating procedures.
Process all workshop vehicles according to operating procedures.
A full, valid clean driving licence, with a minimum of 4 years driving experience is required
Excellent communication and face to face interpersonal skills
Ability to work as part of a team in a fast-paced environment
Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.
Car rental/sales experience is desirable but not essential (training will be provided
If you believe you have what it takes to become a successful Part Time Customer Returns Agent within Europcar, then please apply today!
Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
Europcar Mobility Group
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Returns Agent employer: Europcar Mobility Group
Contact Detail:
Europcar Mobility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Agent
✨Tip Number 1
Familiarise yourself with Europcar's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've excelled in customer service. Highlighting your ability to handle challenging situations calmly will demonstrate your suitability for the fast-paced environment at Europcar.
✨Tip Number 3
Show your enthusiasm for teamwork by sharing instances where you've successfully collaborated with others. Europcar values a diverse team, so emphasising your ability to work well with different personalities can set you apart.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during various shifts, demonstrating your willingness to adapt will make you a more attractive candidate for the position.
We think you need these skills to ace Returns Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Returns Agent position at Europcar. Understand the key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle challenges. Mention specific examples from your past experiences that relate to the responsibilities of the Returns Agent role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europcar Mobility Group
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, as this role is all about providing a world-class experience.
✨Demonstrate Teamwork Skills
Since you'll be working as part of a diverse team, it's important to showcase your ability to collaborate effectively. Discuss instances where you've successfully worked with others in a fast-paced environment, emphasising your flexibility and adaptability.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Prepare by thinking through potential challenges you might face as a Returns Agent and how you would resolve them while maintaining excellent service standards.
✨Know the Company and Its Values
Research Europcar and understand their commitment to customer service and operational excellence. Being able to articulate why you want to work for them and how you align with their values will set you apart from other candidates.
