Returns Agent

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Returns Agent page is loaded## Returns Agentlocations: Gatwicktime type: A tempo inteiroposted on: Publicado hojejob requisition id: JR109309## **Job Description****Europcar is looking for Customer Service Returns Assistant**You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.**What we can offer you:*** Competitive Basic Salary* Bonus earnings potential* Starting 5.6 weeks holiday (including bank holidays)* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Pension and a life insurance scheme* Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\\** Confidential legal and support service through BUPA* Career progression and development*\\*forms part of current non contractual benefit offering***Main duties:*** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.**Key skills required:*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required* Excellent communication and face to face interpersonal skills* Ability to work as part of a team in a fast-paced environment* Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be providedIf you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!*Agencies – Please do not send any speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.***Europcar Mobility Group**A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa. “Ajudamos a mudar a forma como se desloca” é o que defendemos e nos une.Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de 250.000 veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas: Europcar – líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar – líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento “value for money”. A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de 8.000 colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.Mais informações em: #J-18808-Ljbffr