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- Tasks: Assist customers in renting vehicles and process agreements efficiently.
- Company: Join Europcar, a global leader in mobility services with 75 years of expertise.
- Benefits: Enjoy competitive pay, uncapped incentives, employee discounts, and same-day pay options.
- Why this job: Be part of a supportive team and make a real impact in customer satisfaction.
- Qualifications: Previous sales or customer service experience is preferred; must have a valid driver's license.
- Other info: Flexible shifts available, including weekends and public holidays.
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Southport team on a casual basis!
A competitive hourly rate + casual loading + generous, uncapped incentive scheme
Opportunity to maximise your income based on your exceptional performance with our incentive program
Ongoing training and development
Access to same-day pay via our financial wellbeing provider
Employee Referral Program – earn $$ when you successfully refer a candidate
Company uniform provided
Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
Access to an international brand with opportunities to work nationally and globally
Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App – the #1 app for mental fitness
Great culture, working with an energetic, supportive and high performing team
Some of the key responsibilities include:
Greet customers and assist them in renting vehicles as based on their preferences and needs
Process rental agreements accurately and efficiently
Address customer inquires and concerns promptly and professionally
Inspect vehicles before and after rental periods, noting any damages
Achieve or exceed sales targets
Maintain knowledge of current promotions, services, and products to assist with sales efforts
Build strong customer relationships to encourage repeat business and referrals
Detailing and cleaning vehicles to business quality standards
Refuel and transport vehicles
To be considered, you should possess:
Previous experience in sales, customer service or retail
Car rental experience is highly desirable
Strong communication skills and ability to interact with customers
Ability to work efficiently in a fast-paced, high-pressure environment
Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
Valid Australian driver\’s license with a clean driving record
Current and ongoing Australian work rights
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
“We help to change the way you move” is what we stand for and brings us together. More than ever, we\’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, Goldcar – a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning, and Euromobil, a German car rental player. The Group also operates the \”myEuropcar\” platform for vehicle subscription.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
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Rental Sales Agent employer: Europcar Mobility Group
Contact Detail:
Europcar Mobility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Sales Agent
✨Tip Number 1
Familiarise yourself with Europcar's services and promotions. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in the company during any interviews.
✨Tip Number 2
Practice your sales pitch! Since this role is heavily focused on sales, being able to confidently present yourself and your ability to sell will set you apart from other candidates. Role-playing with a friend can be a great way to prepare.
✨Tip Number 3
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past, as this will showcase your suitability for the role.
✨Tip Number 4
Network with current or former employees of Europcar. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Rental Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use specific examples that demonstrate your ability to meet sales targets and provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work for Europcar and how your skills align with their values and the job requirements.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to work in a fast-paced environment. Provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Europcar values energetic and motivated individuals, so let your personality shine through in your writing.
How to prepare for a job interview at Europcar Mobility Group
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully closed deals or exceeded sales targets in previous roles, as this will demonstrate your motivation and suitability for the position.
✨Highlight Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your customer service experience. Provide examples of how you've handled difficult situations or gone above and beyond to ensure customer satisfaction.
✨Demonstrate Adaptability
Working in a fast-paced environment requires flexibility. Be ready to talk about times when you've had to adapt quickly to changes or manage multiple tasks simultaneously, showcasing your ability to thrive under pressure.
✨Research Europcar
Familiarise yourself with Europcar's services, values, and recent developments. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
