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- Tasks: Assist customers with vehicle rentals and promote additional services in a fast-paced environment.
- Company: Join Europcar, a global leader in mobility services with 75 years of expertise.
- Benefits: Enjoy competitive pay, same-day pay options, and exclusive discounts on health insurance and travel.
- Why this job: Be part of a supportive team culture that celebrates success and offers career growth opportunities.
- Qualifications: Previous sales or customer service experience is preferred; must have a valid Australian driver's license.
- Other info: Flexible shifts including weekends; ongoing training provided.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Blackburn and Bayswater team on a full time basis!
A competitive hourly rate +shift loadings + generous, uncapped incentive scheme
Opportunity to maximise your income based on your exceptional performance with our incentive program
Ongoing training and development to help you thrive and level up your career
Be part of an international brand with exciting opportunities to work across AU/NZ and globally
Need access to your pay sooner? Enjoy same-day pay via our trusted financial wellbeing provider
Get rewarded for great referrals – earn cash through our Employee Referral Program!
Company uniform provided
Access exclusive discounts on private health insurance with Bupa
Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more!
Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network!
Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App – the #1 app for mental fitness
Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day
Some of the key responsibilities include:
Greet and assist customers in renting vehicles as based on their preferences and needs
Process rental agreements accurately and efficiently
Promote and upsell additional products and services
Address customer inquires and concerns promptly and professionally, with a service first approach
Achieve or exceed individual and team sales targets
Inspect vehicles before and after rental periods, noting any damages
Maintain knowledge of current promotions, services, and products to assist with sales efforts
Build strong customer relationships to encourage repeat business and referrals
Detailing and cleaning vehicles to business quality standards
Refuel and transport vehicles
To be considered, you should possess:
Previous experience in sales, customer service or retail
Car rental experience is highly desirable
Excellent communication and interpersonal skills, with a customer-first mindset
Confident using computer systems and technology
Ability to work efficiently in a fast-paced, high-pressure environment
Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
Valid Australian driver\’s license with a clean driving record
Full working rights in Australia (current and ongoing)
A positive, proactive and team-oriented attitude!
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
“We help to change the way you move” is what we stand for and brings us together. More than ever, we\’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, Goldcar – a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning, and Euromobil, a German car rental player. The Group also operates the \”myEuropcar\” platform for vehicle subscription.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
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Rental Sales Agent employer: Europcar Mobility Group
Contact Detail:
Europcar Mobility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Sales Agent
✨Tip Number 1
Familiarise yourself with Europcar's services and promotions. Understanding their offerings will not only help you in customer interactions but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your sales pitch! Since this role is heavily focused on sales, being able to confidently promote and upsell products will set you apart. Role-playing with a friend can help you refine your approach.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled customer inquiries or resolved issues in the past. This will highlight your ability to maintain a customer-first mindset.
✨Tip Number 4
Be ready to discuss your flexibility with shift work. Since the role requires working weekends and public holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Rental Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use specific examples that demonstrate your ability to meet sales targets and provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work for Europcar specifically and how your skills align with their values and mission.
Highlight Relevant Skills: In your application, emphasise skills such as communication, teamwork, and adaptability. These are crucial for thriving in a fast-paced environment like Europcar's.
Show Enthusiasm: Let your personality shine through in your application. Express your excitement about the opportunity to work with Europcar and how you can contribute to their team culture.
How to prepare for a job interview at Europcar Mobility Group
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully closed deals or upsold products in previous roles, as this will demonstrate your motivation and ability to meet sales targets.
✨Highlight Customer Service Skills
Since the role requires excellent customer service skills, prepare to discuss situations where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your commitment to a customer-first approach.
✨Familiarise Yourself with the Company
Research Europcar and its services before the interview. Understanding their values, current promotions, and the specifics of their rental services will help you answer questions more effectively and show that you're genuinely interested in the company.
✨Demonstrate Adaptability
The job is in a fast-paced environment, so be ready to discuss how you've handled high-pressure situations in the past. Share examples that highlight your flexibility and ability to thrive under pressure, which will reassure the interviewer of your capability to manage the demands of the role.
