At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales performance.
- Company: Join Europcar Mobility Group, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, electric car, uncapped commission, and generous holiday.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: Must have a clean driving licence and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
What we can offer you:
- Competitive Basic Salary
- Provision of a fully electric company car with on site charging (subject to availability)
- Exceptional commission scheme - uncapped bonus potential with on target earnings.
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on site car parking
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Lead a team of rental sales agents to deliver five star customer service.
- Work closely with the Station Manager to achieve incremental sales RPD targets.
- Maximise incremental sales through effective training, coaching and staff development.
- Manage staff performance, through documented reviews and corrective actions.
- Build an effective team through the promotion of a ‘Serviced Based Sales’ culture.
- Support the Company’s culture of ‘Continuous Improvement’ through daily communication with staff through dedicated coaching and feedback sessions.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure that the station consistently achieves KPIs.
Key skills and attributes required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- National travel and exposure across the UK will be required, with approximately 80% travel expected
- Ability to communicate effectively with people at all levels.
- Strong customer service skills.
- A positive management style.
- Ability to motivate and gain commitment from the team through leading by example.
- Good organisation skills.
- Ability to think on your feet and work both individually and as part of a team.
- Skilled in multi-tasking.
- Ability to think about finding solutions rather than problems.
- Professional approach.
- Proven track record of driving great sales.
If you believe you have what it takes to become a successful Performance Manager within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Performance Manager employer: Europcar Mobility Group
At Europcar Mobility Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and individual contributions. As a Performance Manager in Bristol, you'll enjoy competitive salaries, uncapped commission potential, and generous holiday allowances, alongside opportunities for career progression and personal development. Our commitment to employee well-being is reflected in our comprehensive benefits package, including a fully electric company car, discounted services, and a supportive environment that fosters continuous improvement and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Europcar. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for the interview by researching Europcar's values and culture. Show how your experience aligns with their commitment to customer service and teamwork. Be ready to share examples of how you've led teams and driven sales in the past.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your management style and achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the Performance Manager role. Plus, it keeps you on their radar!
We think you need these skills to ace Performance Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application:Make sure to customise your application for the Performance Manager role. Highlight your relevant experience and skills that align with our values like customer service and teamwork. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Europcar Mobility Group
✨Know Your Stuff
Before the interview, make sure you understand Europcar's core values and how they relate to the role of Performance Manager. Familiarise yourself with their customer service approach and be ready to discuss how you can contribute to a five-star experience.
✨Showcase Your Leadership Skills
As a Performance Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight your management style and how it aligns with Europcar's culture of respect and continuous improvement.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific scenarios where you had to think on your feet or resolve conflicts. This will demonstrate your ability to handle challenges in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the Performance Manager role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
