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- Tasks: Lead a team to deliver exceptional customer service and drive sales at Newcastle Airport & City.
- Company: Join Europcar, a global leader in mobility services with 75 years of experience.
- Benefits: Enjoy competitive pay, same-day pay options, and generous employee discounts.
- Why this job: Be part of a dynamic team that values your performance and offers growth opportunities.
- Qualifications: Previous supervisory or management experience in sales or customer service is essential.
- Other info: Work in a vibrant environment with access to international career opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a dedicated and proactive full time Shift Supervisor for our Newcastle Airport & City locations. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.
Why join Europcar:
- A competitive hourly rate + shift loadings + generous incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Employee Referral Program - earn $$ when you successfully refer a candidate
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
- Access to an international brand with opportunities to work nationally and globally
- Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
Some of the key responsibilities include:
- Assisting the Station Manager to exceed financial targets and KPI's in optimising revenue growth and maximising profitability
- Effectively control station costs in accordance with set budgets
- Ensuring Company damage policies are complied with to decrease the risk and/or cost to accidents
- Actively market and promote Europcar services within the specified station region
- Exceed and surpass customer service expectations
- Prepare accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures
To be considered, you will possess:
- Experience working in a supervisory, team leader, or management position
- Prior sales, retail, or customer service experience
- Reporting and rostering in accordance with budgets
- Experience working with KPIs
- Clear and confident communication skills
- Ability to work a 7 day rotating shift roster
- Full drivers licence
- Full Australian work rights
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
Shift Supervisor in Newcastle upon Tyne employer: Europcar Mobility Group
Contact Detail:
Europcar Mobility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Shift Supervisor role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching Europcar and understanding their values. Be ready to discuss how your experience aligns with their goals, especially around customer service and sales. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your past experiences and how they relate to the Shift Supervisor position. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. Let’s make this happen together!
We think you need these skills to ace Shift Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Supervisor role. Highlight your supervisory experience and any relevant sales or customer service skills. We want to see how you can contribute to our team at Newcastle Airport & City!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our goals. Remember, we love seeing enthusiasm for customer service and teamwork.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed sales targets or improve customer satisfaction? We want to know how you've made a difference in your previous positions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Europcar Mobility Group
✨Know Your Stuff
Make sure you understand the role of a Shift Supervisor inside and out. Familiarise yourself with Europcar's services, their customer service expectations, and how they measure success through KPIs. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you motivate others to achieve targets.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service or team management. Think about how you would handle difficult customers or ensure your team meets financial targets. Practising these scenarios can help you respond confidently.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, what success looks like in this role, or how Europcar supports its employees' development. This shows your enthusiasm and interest in the company culture.
