At a Glance
- Tasks: Assist customers with vehicle returns and provide top-notch service in a fast-paced environment.
- Company: Join Europcar, a global leader in mobility services with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and discounts on car hire and mobile contracts.
- Other info: Flexible shifts available, with great opportunities for career progression.
- Why this job: Be part of a team that values respect and diversity while making a real impact on customer experiences.
- Qualifications: Must have a valid driving licence and excellent communication skills; training provided.
The predicted salary is between 24000 - 30000 € per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Europcar is looking for a Customer Service Returns Assistant. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Edinburgh location to work as part of our vehicle returns team. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
Customer Service Return Agent in Edinburgh employer: Europcar Mobility Group
At Europcar Mobility Group, we pride ourselves on fostering a vibrant and inclusive work culture in Edinburgh, where every team member is valued and empowered to contribute. As a Customer Service Return Agent, you'll enjoy competitive salaries, generous holiday allowances, and opportunities for career progression, all while being part of a dynamic team dedicated to delivering exceptional customer experiences. Join us and be part of a company that not only values your contributions but also supports your growth in the ever-evolving mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Return Agent in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Return Agent in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers in the past!
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Mention your ability to work in fast-paced environments and your flexibility with working hours – these are key for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Return Agent position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Europcar Mobility Group
✨Know the Company Values
Before your interview, take some time to understand Europcar's core values: helping others, embracing change, taking responsibility, acting with respect, and moving as one. Show how your personal values align with theirs during the conversation.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you resolved issues or went above and beyond for a customer, as this role is all about delivering a world-class experience.
✨Be Ready for Fast-Paced Scenarios
Since the job involves working in a busy environment, practice answering questions about how you handle stress and multitasking. You might be asked to describe a time when you had to juggle multiple tasks—make sure you have a solid example ready!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
