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- Tasks: Provide top-notch customer service during vehicle rentals and returns.
- Company: Join Europcar, a global leader in mobility services with 75 years of experience.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire and mobile contracts.
- Why this job: Be part of a dynamic team that puts customers first and offers real career growth.
- Qualifications: Must have a clean driving licence and excellent communication skills.
- Other info: Flexible shifts available, including evenings and weekends.
The predicted salary is between 24000 - 36000 ÂŁ per year.
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Customer Service Returns Agent page is loaded## Customer Service Returns Agentlocations: Manchestertime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: JR109506**Stelleninhalte**Europcar is looking for **Customer Service Returns Agent**You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.**What we can offer you:*** Competitive Basic Salary* Starting on 6 weeks holiday (including bank holidays), increasing with length of service* Pension and a life insurance scheme* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\\** Discounted hotel rates through the Accor Group after 12 months service\\** Cycle2Work\\** Free annual eye tests* Confidential legal and support service through BUPA* Career progression and development*\\*forms part of current non contractual benefit offering***Main duties:*** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.**Key skills required:*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required* Excellent communication and face to face interpersonal skills* Ability to work as part of a team in a fast-paced environment* Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be providedIf you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!*Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.***Europcar Mobility Group**Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. \”We help to change the way you move\” ist das, wofür wir stehen und was uns zusammenbringt.Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, \”on demand\” oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar – unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.Mehr Informationen unter: #J-18808-Ljbffr
Customer Service Returns Agent employer: Europcar Mobility Group
Contact Detail:
Europcar Mobility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Returns Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your soft skills! As a Customer Service Returns Agent, communication is key. Be ready to share examples of how you've successfully resolved customer issues in the past, highlighting your interpersonal skills.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Returns Agent
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Returns Agent role. Highlight relevant experience and skills that match what we're looking for, like communication and teamwork.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Europcar Mobility Group
✨Know the Company
Before your interview, take some time to research Europcar. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Returns Agent, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you provided excellent service or resolved conflicts. This will demonstrate your passion for service and your level-headed approach in busy environments.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations with customers. Think about common challenges in customer service and prepare your responses. This will show that you can think on your feet and are ready for the fast-paced nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
