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- Tasks: Provide friendly customer service and manage queries for Europcar's insurance accounts.
- Company: Join Europcar, a leading vehicle rental company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, 6 weeks holiday, free parking, and discounts on car hire and mobile contracts.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experience.
- Qualifications: Experience in customer service or motor claims is preferred; understanding of FCA processes is a plus.
- Other info: Career progression opportunities and a supportive work environment await you!
The predicted salary is between 24000 - 36000 ÂŁ per year.
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****About the role:**The Business Services Department based at Europcar’s Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units. Our Customer Care Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional Customer Care Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar’s policies and procedures.**What we can offer you:*** Competitive Basic Salary* Starting on 6 weeks holiday (including bank holidays), increasing with length of service* Free on site car parking* Pension and a life insurance scheme* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\\** Discounted hotel rates through the Accor Group after 12 months service\\** Cycle2Work\\** Free annual eye tests* Confidential legal and support service through BUPA* Career progression and development*\\*forms part of current non contractual benefit offering*****Main duties:***** To maintain a high quality of Customer Service recognising the Company’s One objectives.* Establish and maintain a good working relationship with all of our internal and external customers* Placing reservations via phone or email utilising multiple applications and/or providing reservation support to those using direct hire sites* Assisting our customers during their live rental* Providing post rental support through proactive complaint management* Provide technical support where necessary* To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services* Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts* Complete security of all Europcar policies and rental rates* Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity* Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area* To complete any other reasonable duties requested by your Team Leader and/or Line Manager* The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills**Key skills and attributes required:*** Excellent administrative skills, communication and attention to detail* High quality standards* First class IT – knowledge of all Microsoft and Google packages* Able to work using own initiative as well as ability to work within a team* Highly results driven* Customer centric approach* Confidence to work across all levels of the business* Practically minded: able to roll sleeves up and get stuck in* Available to work overtime when requested* Work well under pressure and achieve deadlines: excellent time management* Take ownership – for all tasks and duties designated to youIf you believe you have what it takes to become a successful Customer Care Agent within Europcar, then please apply today!*Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.***Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar – a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: #J-18808-Ljbffr
Customer Care Agent employer: Europcar Mobility Group
Contact Detail:
Europcar Mobility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with Europcar's services and values. Understanding their mission and how they operate will help you align your responses during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Brush up on your complaint management skills. Since the role involves handling customer queries and complaints, being able to discuss effective strategies you've used in the past will show your capability in this area.
✨Tip Number 3
Network with current or former employees of Europcar. They can provide valuable insights into the company’s work environment and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle specific customer service situations, as this will likely come up during the interview process and demonstrate your problem-solving skills.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Agent at Europcar. Highlight your relevant experience in customer service and any knowledge of vehicle rental or motor claims in your application.
Tailor Your CV: Customise your CV to reflect the skills and attributes mentioned in the job description. Emphasise your experience with complaint management, customer service queries, and any familiarity with FCA delegated authority processes.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your understanding of Europcar's values. Mention specific examples from your past experiences that demonstrate your ability to manage customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Agent role.
How to prepare for a job interview at Europcar Mobility Group
✨Know the Company Inside Out
Before your interview, make sure you research Europcar thoroughly. Understand their mission, values, and the services they offer. This will help you align your answers with their goals and show that you're genuinely interested in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Care Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will showcase your skills and fit for the role.
✨Familiarise Yourself with FCA Processes
Since the role requires knowledge of FCA delegated authority processes, brush up on these regulations before your interview. Being able to discuss them confidently will demonstrate your preparedness and understanding of the industry.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential challenges you might face in the role and how you would resolve them. This will help you articulate your problem-solving skills effectively.