At a Glance
- Tasks: Drive coaches and ensure excellent customer service in a fast-paced environment.
- Company: Join Europcar Mobility Group, a leader in changing how we move.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire and hotels.
- Other info: Flexible shifts available with opportunities for career progression.
- Why this job: Be part of a diverse team that values respect and empowers your unique contributions.
- Qualifications: Must have a clean driving licence and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Europcar are looking for a PCV Coach Driver. Your previous experience should demonstrate your passion for good customer service and a level headed approach to dealing with the daily challenges of a busy customer environment.
Benefits
- Uniform
- Pension
- Holidays
What we can offer you:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful PCV Coach Driver within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Courtesy Coach Driver employer: Europcar Mobility Group
At Europcar Mobility Group, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Courtesy Coach Driver at our Heathrow location, you will enjoy competitive benefits including generous holiday allowances, career progression opportunities, and discounts on car hire and hotel stays, all while being part of a dynamic team that embraces change and prioritises customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Courtesy Coach Driver
✨Tip Number 1
Get to know the company culture! Before your interview, check out Europcar's values and think about how you can align your experiences with them. Show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your customer service skills! As a Courtesy Coach Driver, you'll be interacting with customers all day. Think of examples from your past where you've gone above and beyond for someone, and be ready to share those stories.
✨Tip Number 3
Be flexible with your availability! Europcar is looking for drivers who can work various shifts, so highlight your willingness to adapt. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Europcar team. Don’t miss out on this opportunity!
We think you need these skills to ace Courtesy Coach Driver
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your passion for customer service in your application. We want to see how you've handled challenges in busy environments before, so share those experiences!
Tailor Your CV:Don’t just send a generic CV! Tailor it to the Courtesy Coach Driver role by emphasising relevant skills and experiences. We love seeing how you fit into our values and culture.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Europcar Mobility Group
✨Know Your Customer Service Skills
As a Courtesy Coach Driver, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will show your passion for helping others and your level-headed approach in busy environments.
✨Familiarise Yourself with the Company Values
Europcar values respect, teamwork, and embracing change. Make sure you understand these core values and think of ways you can embody them in your role. During the interview, share how you align with these values and how you can contribute to a positive workplace culture.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility in working hours and the ability to work as part of a team. Be ready to discuss your availability and give examples of how you've worked collaboratively in previous jobs. Highlighting your adaptability will show that you're a great fit for their fast-paced environment.
✨Prepare for Practical Questions
Expect questions about your driving experience and how you handle various situations on the road. Brush up on your knowledge of safe driving practices and be prepared to discuss how you ensure vehicle safety and customer satisfaction. This will demonstrate your readiness for the responsibilities of the role.
