At a Glance
- Tasks: Assist customers with vehicle returns and provide top-notch service at Bristol Airport.
- Company: Join Europcar, the leading car rental company in Europe.
- Benefits: Competitive salary, bonus potential, generous holiday, and discounts on car hire.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
- Why this job: Be part of a dynamic team and enhance customer experiences every day.
- Qualifications: Must have a clean driving licence and excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Europcar is the European car and van rental leader with a premium positioning.
Europcar is looking for a Part Time Customer Service Returns Assistant Would you like to be part of the Europcar team?
Are you someone who enjoys customer facing roles and working as part of a diverse team?
We are looking for a Customer Service Assistant at our Bristol Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do.
You will be responsible for providing a world class customer facing service at every stage of the rental process.
This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
Benefits: Competitive Basic Salary Bonus earnings potential Starting 5.6 weeks holiday (including bank holidays)Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)Pension and a life insurance scheme Discounted car hire rates across our network20% discount on EE mobile phone contracts*Confidential legal and support service through BUPACareer progression and developmentforms part of current non contractual benefit offering Main duties: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
Ensure all administration is completed accurately according to operating procedures.
Process all workshop vehicles according to operating procedures.
Key skills required: A full, valid clean driving licence, with a minimum of 4 years driving experience is required Excellent communication and face to face interpersonal skills Ability to work as part of a team in a fast-paced environment Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
Car rental/sales experience is desirable but not essential (training will be provided Working hours: 20-25 hours per week, over 7 days rotating shift pattern If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!Agencies - Please do not send any speculative candidates or CVs in response to this advert.
The company will not accept any terms and conditions based on speculative applications being sent. #J-18808-Ljbffr
Part Time Customer Services Returns Agent in Bristol employer: Europcar Mobility Group
Europcar Mobility Group is an excellent employer that values its employees by offering flexible shifts and a dynamic team environment. With a strong focus on professional development and customer satisfaction, employees are encouraged to grow within the company while enjoying a supportive work culture that prioritises teamwork and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Services Returns Agent in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Europcar Mobility Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Europcar Mobility Group and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Services Returns Agent in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Europcar Mobility Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Europcar Mobility Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Europcar Mobility Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Europcar Mobility Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Europcar Mobility Group will surely appreciate.
