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- Tasks: Provide friendly customer service and manage reservations for our VIP clients.
- Company: Join Europcar, a global leader in mobility services with 75 years of expertise.
- Benefits: Enjoy competitive salary, 6 weeks holiday, discounts on car hire and mobile contracts.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: Strong communication skills, IT proficiency, and a customer-centric approach required.
- Other info: Opportunity for career progression and development within a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
The Business Services Department based at Europcar’s Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units.
As a Sales and Reservation Administrator your function is to provide a professional and friendly service to customers. Reporting into the Online Systems Manager you will answer customers’ calls relating to our VIP and Specialist consumer reservation products.
What we can offer you:
Competitive Basic Salary
Starting on 6 weeks holiday (including bank holidays), increasing with length of service
Pension and a life insurance scheme
Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
Discounted car hire rates across our network
20% discount on EE mobile phone contracts*
Discounted hotel rates through the Accor Group after 12 months service*
Cycle2Work*
Free annual eye tests
Confidential legal and support service through BUPA
Career progression and development
*forms part of current non contractual benefit offering
- To understand and observe the Company’s Policies, following all operational procedures and working instructions applicable to the job
- To understand and work in accordance with Europcar Groups Vision, Mission and Values
- To maintain a high quality of Customer Service recognising the Company’s One objectives
- The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills
- Establish and maintain a good working relationship with all of our internal and external customers
- Answer calls from customers, deal with their queries appropriately. Where the customer is calling with a reservation query, you will work to convert that customer into a confirmed sale
- Ensure all reservation requests, received through the authorised route, are transferred onto the system accurately and promptly and the relevant confirmation is submitted to the customer
- Assisting our customers during their live rental
- All emails to be actioned and filed, ensuring any agreed SLAs are achieved
- Maintain complete security of all Europcar (UK) policies, rates, terms and conditions rates
- Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
- Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area
- To complete any other reasonable duties requested by your Team Leader and/or Line Manager
- Excellent administrative skills, communication and attention to detail
- High quality standards
- First class IT – knowledge of all Microsoft and Google packages
- Sales oriented
- Able to work using own initiative as well as ability to work within a team
- Highly results driven
- Customer centric approach
- Confidence to work across all levels of the business
- Practically minded: able to roll sleeves up and get stuck in
- Available to work overtime when requested
- Work well under pressure and achieve deadlines: excellent time management
- Take ownership – for all tasks and duties designated to you
If you believe you have what it takes to become a successful Reservations Agent within Europcar, then please apply today!
Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar – a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
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Reservation Agent employer: Europcar Ireland
Contact Detail:
Europcar Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Familiarise yourself with Europcar's services and values. Understanding their mission and how they operate will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your customer service skills. Since the role involves handling customer queries and reservations, demonstrating your ability to communicate effectively and resolve issues will be crucial in impressing the interviewers.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft and Google packages. Being proficient in these tools will not only help you perform well in the role but also show your readiness to adapt to their systems.
✨Tip Number 4
Prepare examples of how you've worked under pressure or met tight deadlines in previous roles. This will demonstrate your time management skills and ability to thrive in a fast-paced environment, which is essential for a Reservation Agent.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you handled reservations or administrative tasks, showcasing your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role of Reservation Agent. Mention specific skills that align with the job description, such as your ability to maintain high-quality customer service and your proficiency with IT systems.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully dealt with customer queries in the past. Highlight your ability to convert inquiries into sales and your approach to maintaining customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reservation Agent role.
How to prepare for a job interview at Europcar Ireland
✨Showcase Your Customer Service Skills
As a Reservation Agent, you'll be dealing with customers directly. Make sure to highlight your previous experience in customer service and provide examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially when under pressure. Share specific instances where your organisational skills made a difference.
✨Familiarise Yourself with Europcar's Values
Understanding the company's vision, mission, and values is crucial. Research Europcar and be ready to explain how your personal values align with theirs. This shows that you're not just looking for any job, but are genuinely interested in being part of their team.
✨Prepare for Common Reservation Scenarios
Think about common reservation queries and how you would handle them. Practising responses to potential customer questions can help you feel more confident during the interview. Consider role-playing with a friend to refine your answers.
