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- Tasks: Coordinate vehicle delivery and collection, ensuring a top-notch customer experience.
- Company: Join Europcar, a global leader in mobility services with 75 years of expertise.
- Benefits: Enjoy competitive salary, 6 weeks holiday, discounts on car hire and mobile contracts.
- Why this job: Be the face of Europcar, making great first impressions and enhancing customer satisfaction.
- Qualifications: Must have a clean driving licence and excellent communication skills.
- Other info: Flexible working hours and opportunities for career progression await you!
The predicted salary is between 24000 - 36000 £ per year.
Europcar is looking for a Fleet Coordinator.
Would you like to be part of the Europcar team? We are looking for a Fleet Coordinator to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it’s vital it’s done efficiently and professionally.
You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.
What we can offer you:
Competitive Basic Salary
Starting on 6 weeks holiday (including bank holidays), increasing with length of service
Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
Pension and a life insurance scheme
Discounted car hire rates across our network
20% discount on EE mobile phone contracts*
Discounted hotel rates through the Accor Group after 12 months service*
Cycle2Work*
Free annual eye tests
Confidential legal and support service through BUPA
Career progression and development
*forms part of current non contractual benefit offering
Provide a high quality rental administration service to meet station needs.
Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles
Handle telephone enquiries in a polite and professional manner.
Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
Responsibility, vehicles, premises and customer safety.
Key skills and attributes required:
A full, valid clean driving licence, with a minimum of 4 years driving experience is required
Ability to work as part of a small team.
Communicate clearly, verbally and in writing.
A positive attitude and professional appearance.
Enthusiastic, can respond positively to objections.
Manages time effectively and completes tasks required.
Ability to prioritise and remain organised when working under pressure.
Ability to work to procedures and follow instruction.
Flexibility to working hours in line with business needs.
If you believe you have what it takes to become a successful Fleet Coordinator within Europcar, then please apply today!
Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar – a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris.
Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.
In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created \”L\’Abonnement Automobile\”: a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company\’s success was rapid, as car rental responded to a real need.
In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !
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Fleet Coordinator employer: Europcar Ireland
Contact Detail:
Europcar Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Coordinator
✨Tip Number 1
Familiarise yourself with Europcar's values and customer service standards. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in logistics or customer service roles. Being able to demonstrate your ability to manage deliveries and collections efficiently will make you a strong candidate.
✨Tip Number 3
Prepare to discuss how you handle pressure and prioritise tasks. As a Fleet Coordinator, you'll need to juggle multiple responsibilities, so showcasing your organisational skills is key.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since you'll be interacting with customers and team members, being clear and professional in your communication will set you apart.
We think you need these skills to ace Fleet Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to fleet coordination, customer service, and administration. Use keywords from the job description to demonstrate that you understand the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills that align with the job requirements, such as communication skills and time management.
Highlight Relevant Experience: In your application, emphasise any previous roles where you coordinated logistics or worked in customer-facing positions. Provide examples of how you handled challenges effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europcar Ireland
✨Show Your Customer Service Skills
As a Fleet Coordinator, you'll be the face of Europcar for many customers. Highlight your previous customer service experience and how you’ve handled challenging situations. Be ready to share examples that demonstrate your ability to create a positive impression.
✨Demonstrate Organisational Skills
The role requires effective time management and organisation, especially when coordinating vehicle deliveries and collections. Prepare to discuss how you prioritise tasks and manage your time efficiently, particularly under pressure.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You may be asked to explain how you would handle specific scenarios, so think about how you can convey information in a professional manner.
✨Be Prepared for Practical Questions
Since the job involves driving and handling vehicles, expect practical questions related to these tasks. Brush up on your driving knowledge and be ready to discuss how you ensure safety and compliance with procedures during vehicle handovers.
