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- Tasks: Join us as a COI Insurance Support Operator, providing top-notch customer service and support.
- Company: Europcar is a leading global mobility provider with over 75 years of experience.
- Benefits: Enjoy competitive salary, 6 weeks holiday, discounts on car hire, and more perks!
- Why this job: Be part of a dynamic team that values customer satisfaction and offers career growth.
- Qualifications: Strong communication skills, attention to detail, and a proactive approach are essential.
- Other info: Work full-time in Leicester, Monday to Friday, with opportunities for overtime.
The predicted salary is between 30000 - 42000 £ per year.
COI Insurance Support Operator page is loaded
COI Insurance Support Operator
Apply remote type Fully on premise locations Leicester time type Full time posted on Posted Yesterday job requisition id JR106551
Job Description
Europcar is looking for Customer Service Agent
Working hours: Monday – Friday, 08:30-17:30.
What we can offer you:
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Competitive Basic Salary
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Starting on 6 weeks holiday (including bank holidays), increasing with length of service
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Pension and a life insurance scheme
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Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
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Discounted car hire rates across our network
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20% discount on EE mobile phone contracts*
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Discounted hotel rates through the Accor Group after 12 months service*
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Cycle2Work*
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Free annual eye tests
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Confidential legal and support service through BUPA
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Career progression and development
*forms part of current non contractual benefit offering
Main Tasks and Responsibilities:
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To maintain a high quality of Customer Service recognising the Company’s values and objectives.
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Establish and maintain a good working relationship with all of our internal and external customers
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Assisting our customers during their live rental
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Provide technical support where necessary
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To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services
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Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts
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Complete security of all Europcar policies and rental rates
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Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
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Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area
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To complete any other reasonable duties requested by your Team Leader and/or Line Manager
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The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills
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Proactive extension and collection reservation management for all COI accounts
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Working with all accounts to manage overdues and proactively help keep rentals up to date
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Assisting with fulfilment by liaising with Ops and the client/Account
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Act as central point of contact for reservation and rental queries for the customer and Operations
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Taking ownership of queries until resolved
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Proactive approach to a smooth customer journey
Skills/Essentials:
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Excellent administrative skills, communication and attention to detail
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High quality standards
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First class IT – knowledge of all Microsoft and Google packages
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Able to work using own initiative as well as ability to work within a team
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Highly results driven
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Customer centric approach
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Confidence to work across all levels of the business
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Practically minded: able to roll sleeves up and get stuck in
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Available to work overtime when requested
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Proactive approach to tasks
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Work well under pressure and achieve deadlines: excellent time management
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Take ownership – for all tasks and duties designated to you
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Reliable and punctual
If you believe you have what it takes to become a successful Customer Service Agent within Europcar, then please apply today!
Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar – a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
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At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris.
Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.
In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created \”L\’Abonnement Automobile\”: a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company\’s success was rapid, as car rental responded to a real need.
In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !
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COI Insurance Support Operator employer: Europcar Ireland
Contact Detail:
Europcar Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COI Insurance Support Operator
✨Tip Number 1
Familiarise yourself with Europcar's values and customer service standards. Understanding their approach to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft and Google packages. Being able to showcase your proficiency in these tools can set you apart, as the role requires excellent administrative capabilities.
✨Tip Number 3
Prepare examples of how you've successfully managed customer queries in the past. Highlighting your proactive approach and ability to take ownership of issues will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your ability to work under pressure by discussing any relevant experiences where you met tight deadlines or handled multiple tasks simultaneously. This will show that you can thrive in a fast-paced environment like Europcar.
We think you need these skills to ace COI Insurance Support Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a COI Insurance Support Operator. Focus on customer service experience, administrative skills, and any technical support roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Europcar that resonate with you, such as their commitment to customer satisfaction and mobility solutions.
Highlight Key Skills: In your application, emphasise your excellent communication skills, attention to detail, and ability to work under pressure. These are crucial for the role and should be evident in your examples.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Europcar Ireland
✨Research the Company
Before your interview, take some time to learn about Europcar and its values. Understanding their mission and services will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Service Skills
As a COI Insurance Support Operator, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
✨Demonstrate Proactivity
Europcar values a proactive approach. Be ready to discuss how you've taken initiative in previous roles, whether it was managing tasks independently or improving processes.
✨Prepare for Technical Questions
Since the role involves technical support, brush up on your IT skills, especially with Microsoft and Google packages. Be prepared to answer questions that assess your technical knowledge and problem-solving abilities.
