Customer Service Returns Agent

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Europcar is looking for a Customer Service Returns Assistant. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Edinburgh Airport location to work as part of our vehicle returns team. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Benefits:

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Main duties:

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided).

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.