At a Glance
- Tasks: Provide top-notch customer service and sell rental products in a fast-paced environment.
- Company: Join Europcar, a global leader in mobility services with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, uncapped commission, 6 weeks holiday, and discounts on car hire.
- Other info: Great career progression opportunities in a dynamic and supportive workplace.
- Why this job: Be part of a team that values respect and embraces change while making a real impact.
- Qualifications: Must have a clean driving licence and a positive attitude towards sales.
The predicted salary is between 20250 - 24750 £ per year.
Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move.
We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one.
Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect.
Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description Europcar is looking for Rental Sales Agents
Would you like to be part of the Europcar team?
Are you someone who enjoys and excels in customer facing roles?
Do you enjoy achieving targets and working as part of a diverse team?
We are looking for Rental Sales Agents at our Manchester Trafford Park location to work as part of our team on the front desk.
You will be working in a fast paced environment where the customer is at the centre of everything we do.
You will be responsible for providing a world class customer facing service whilst offering our range of additional products and services to make their onward journey easier.
Through our service approach to sales, you’ll also have the opportunity to earn some serious commission!
Benefits
- Competitive Basic Salary
- Exceptional commission scheme - uncapped bonus potential with on target earnings.
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Discounted hotel rates through the Accor Group after 12 months service*
- Cycle2Work*
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development *forms part of current non contractual benefit offering
Main duties
- Provide a high quality rental service to meet customer needs.
- To be commercially aware and recognise and report on prospective business opportunities and competitor activity.
- Sell the company’s services and products to achieve targets.
- Handle telephone enquiries in a polite and professional manner.
- Accurately complete all rental administration and vehicle documentation as well as the reporting of damage.
- Responsibility for cash, vehicles, premises and customer safety.
- Key skills and attributes required
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Ability to work as part of a team.
- Communicate clearly, verbally and in writing.
- A positive attitude and professional appearance.
- Ability to influence others.
- Enthusiastic about selling and can respond positively to objections.
- Manages time effectively and completes tasks required.
- Ability to prioritise and remain organised when working under pressure.
- Attention to detail.
- Ability to work to procedures and follow instruction.
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.
We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.
If you need any accommodations or assistance during the application or interview process, please let us know.
Together, through mutual respect, we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a \"value for money\" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www. europcar-mobility-group. com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris.
Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.
In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”.
His name was Raoul-Louis Mattei and in 1949, he created \"L'Abonnement Automobile\": a company that would later become the Compagnie Internationale Europcars, then Europcar.
Its headquarters, located 11 rue du Champ de Mars also included a rental agency.
The company's success was rapid, as car rental responded to a real need.
In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV.
Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries.
But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !
#J-18808-Ljbffr
Rental Sales Agent in Stretford employer: Europcar Group UK Limited
Europcar Group UK Limited is an excellent employer that values its employees by offering a dynamic work environment where teamwork and customer service are at the forefront. With opportunities for career growth and development, you will be part of a supportive culture that encourages flexibility and adaptability, making it an ideal place for those looking to advance their careers in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Sales Agent in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Europcar Group UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Europcar Group UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Sales Agent in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Europcar Group UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Europcar Group UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Europcar Group UK Limited!
How to prepare for a job interview at Europcar Group UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
