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For Companies At a Glance
- Tasks: Join our team as a Rental Sales Agent, providing top-notch customer service and selling our services.
- Company: Europcar is the leading car and van rental company in Europe, known for its premium service.
- Benefits: Enjoy competitive pay, uncapped commission, 6 weeks holiday, and discounts on car hire and mobile contracts.
- Why this job: Be part of a dynamic team, earn commission, and make a real impact on customer journeys.
- Qualifications: Must have a full, clean driving licence and excellent communication skills; sales enthusiasm is a plus.
- Other info: Career progression opportunities available; apply now to kickstart your journey with Europcar!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Provide a high quality rental service to meet customer needs. To be commercially aware and recognise and report on prospective business opportunities and competitor activity. Sell the company\’s services and products to achieve targets. Handle telephone enquiries in a polite and professional manner. Accurately complete all rental administration and vehicle documentation as well as the reporting of damage. Responsibility for cash, vehicles, premises and customer safety.
Role context
Would you like to be part of the Europcar team? Are you someone who enjoys and excels in customer facing roles? Do you enjoy achieving targets and working as part of a diverse team? We are looking for Rental Sales Agents at our Northampton location to work as part of our team on the front desk. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service whilst offering our range of additional products and services to make their onward journey easier. Through our service approach to sales, you\\\’ll also have the opportunity to earn some serious commission!
Responsibilities
- Provide a high quality rental service to meet customer needs.
- To be commercially aware and recognise and report on prospective business opportunities and competitor activity.
- Sell the company\\\’s services and products to achieve targets.
- Handle telephone enquiries in a polite and professional manner.
- Accurately complete all rental administration and vehicle documentation as well as the reporting of damage.
- Responsibility for cash, vehicles, premises and customer safety.
- Part of the Northampton location front desk team in a fast paced environment with a focus on customer service and selling additional products and services.
Qualifications
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Ability to work as part of a team.
- Communicate clearly, verbally and in writing.
- A positive attitude and professional appearance.
- Ability to influence others.
- Enthusiastic about selling and can respond positively to objections.
- Manages time effectively and completes tasks required.
- Ability to prioritise and remain organised when working under pressure.
- Attention to detail.
- Ability to work to procedures and follow instruction.
Benefits
- Competitive Basic Salary
- Exceptional commission scheme – uncapped bonus potential with on target earnings.
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
- forms part of current non contractual benefit offering
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Rental Sales Agent employer: Europcar Group UK Limited
Contact Detail:
Europcar Group UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Sales Agent
✨Tip Number 1
Familiarise yourself with Europcar's services and products. Understanding what they offer will not only help you in conversations with potential customers but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills. Since this role is heavily focused on customer interaction, consider role-playing scenarios where you handle inquiries or objections. This will prepare you to showcase your ability to influence and sell effectively.
✨Tip Number 3
Research the local market and competitors. Being aware of what other rental companies are doing can give you an edge in understanding business opportunities and how to position Europcar's offerings effectively.
✨Tip Number 4
Prepare to discuss your time management and organisational skills. In a fast-paced environment like Europcar, being able to prioritise tasks and manage your time effectively is crucial, so think of examples from your past experiences that highlight these abilities.
We think you need these skills to ace Rental Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet targets and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of Europcar's commitment to customer service and how you can contribute to their team.
Highlight Key Skills: In your application, emphasise skills such as communication, teamwork, and time management. Provide examples of how you've successfully influenced others or handled objections in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europcar Group UK Limited
✨Showcase Your Customer Service Skills
As a Rental Sales Agent, you'll be at the forefront of customer interaction. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively. This will demonstrate your ability to thrive in a customer-centric role.
✨Understand the Product Range
Familiarise yourself with Europcar's services and additional products. Being knowledgeable about what you can offer customers will not only help you answer questions confidently but also show your enthusiasm for the role and the company.
✨Demonstrate Teamwork
Since the role involves working as part of a diverse team, be ready to discuss how you've successfully collaborated with others in previous jobs. Highlighting your ability to work well in a team will resonate with the interviewers.
✨Prepare for Sales Scenarios
Expect to encounter questions related to sales techniques and handling objections. Think of strategies you've used in the past to persuade customers or upsell products, as this will showcase your sales acumen and ability to meet targets.
