At a Glance
- Tasks: Provide top-notch customer service and sell rental products at Bristol Airport.
- Company: Europcar, the leading car and van rental company in Europe.
- Benefits: Earn up to £40,000 with competitive salary and great perks.
- Other info: Opportunities for career growth and discounts on car hire and mobile contracts.
- Why this job: Join a dynamic team and make customers' journeys smoother while earning commission.
- Qualifications: Must have a clean driving licence and excellent communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Europcar is the European car and van rental leader with a premium positioning. We are looking for Rental Sales Agents at our Bristol Airport location to work as part of our team on the front desk.
You will be working in a fast-paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world-class customer-facing service whilst offering our range of additional products and services to make their onward journey easier. Through our service approach to sales, you'll also have the opportunity to earn some serious commission!
- Competitive Basic Salary
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
Key responsibilities include:
- Provide a high-quality rental service to meet customer needs.
- Be commercially aware and recognise and report on prospective business opportunities and competitor activity.
- Sell the company's services and products to achieve targets.
- Handle telephone enquiries in a polite and professional manner.
- Accurately complete all rental administration and vehicle documentation as well as the reporting of damage.
- Responsibility for cash, vehicles, premises and customer safety.
Key skills and attributes required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required.
- Ability to work as part of a team.
- Communicate clearly, verbally and in writing.
- A positive attitude and professional appearance.
- Ability to influence others.
- Enthusiastic about selling and can respond positively to objections.
- Manages time effectively and completes tasks required.
- Ability to prioritise and remain organised when working under pressure.
- Ability to work to procedures and follow instruction.
Read more employer: Europcar Group UK Limited
Europcar Mobility Group is an exceptional employer, offering a vibrant work culture at our Bristol Airport location where diversity and respect are celebrated. With competitive salaries, generous holiday allowances, and ample opportunities for career progression, we empower our Rental Sales Agents to thrive in a fast-paced environment while delivering world-class customer service. Join us to be part of a team that values your contributions and supports your growth in the evolving mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Europcar Group UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Europcar Group UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Europcar Group UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Europcar Group UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Europcar Group UK Limited!
How to prepare for a job interview at Europcar Group UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
