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- Tasks: Lead a team to deliver five-star customer service and drive sales.
- Company: Join a dynamic company focused on continuous improvement and team success.
- Benefits: Enjoy a competitive salary, electric car, uncapped commission, and generous holiday.
- Other info: Great career progression opportunities and a supportive work culture.
- Why this job: Make a real impact by leading a motivated team and achieving sales targets.
- Qualifications: Must have a clean driving licence and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Lead a team of rental sales agents to deliver five star customer service.
- Work closely with the Station Manager to achieve incremental sales RPD targets.
- Maximise incremental sales through effective training, coaching and staff development.
- Manage staff performance, through documented reviews and corrective actions.
- Build an effective team through the promotion of a 'Serviced Based Sales' culture.
- Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure that the station consistently achieves KPIs.
Qualifications
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required.
- National travel and exposure across the UK will be required, with approximately 80% travel expected.
- Ability to communicate effectively with people at all levels.
- Strong customer service skills.
- A positive management style.
- Ability to motivate and gain commitment from the team through leading by example.
- Good organisation skills.
- Ability to think on your feet and work both individually and as part of a team.
- Skilled in multi-tasking.
- Ability to think about finding solutions rather than problems.
- Professional approach.
- Proven track record of driving great sales.
Benefits
- Competitive Basic Salary.
- Provision of a fully electric company car with on site charging (subject to availability).
- Exceptional commission scheme – uncapped bonus potential with on target earnings.
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service.
- Free on site car parking.
- Pension and a life insurance scheme.
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications).
- Discounted car hire rates across our network.
- 20% discount on EE mobile phone contracts.
- Discounted hotel rates through the Accor Group after 12 months service.
- Cycle2Work.
- Free annual eye tests.
- Confidential legal and support service through BUPA.
- Career progression and development.
Performance Manager in Nailsea employer: Europcar Group UK Limited
Contact Detail:
Europcar Group UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager in Nailsea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Performance Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews! Share specific examples of how you've motivated teams or improved sales in previous roles. This will help you stand out as a candidate who can drive results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Performance Manager in Nailsea
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven performance, so share specific examples that showcase your management style and ability to foster a 'Serviced Based Sales' culture.
Be Customer-Centric: Since customer service is key for this role, let us know about your strong customer service skills. Share stories where you went above and beyond to ensure customer satisfaction, as this will resonate with our commitment to delivering five-star service.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, mention instances where you’ve tackled challenges head-on and found effective solutions. This shows us that you’re proactive and ready to contribute to our culture of 'Continuous Improvement'.
Keep It Professional and Organised: Make sure your application is well-structured and free of errors. A professional approach goes a long way, so double-check your documents before submitting. Remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Europcar Group UK Limited
✨Know Your Customer Service Stuff
Since the role is all about delivering five-star customer service, brush up on your customer service principles. Be ready to share examples of how you've handled difficult situations or improved customer satisfaction in the past.
✨Show Off Your Leadership Skills
This position involves leading a team, so be prepared to discuss your management style. Think of specific instances where you motivated your team or implemented training that led to improved performance. Highlight your ability to lead by example!
✨Demonstrate Your Sales Savvy
With a focus on achieving sales targets, come armed with your best sales success stories. Talk about how you've driven sales in previous roles and what strategies you used to meet or exceed KPIs.
✨Be Ready for Travel Talk
Since the job requires significant travel, be prepared to discuss your flexibility and experience with national travel. Share how you manage your time and stay organised while on the road, ensuring you can still meet your team's needs.