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- Tasks: Assist customers with vehicle returns and provide top-notch service at Manchester Airport.
- Company: Join Europcar, the leading car rental company in Europe.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire and mobile contracts.
- Why this job: Be part of a dynamic team and enhance your customer service skills in a fast-paced environment.
- Qualifications: Must have a clean driving licence and excellent communication skills.
- Other info: Flexible shifts available, with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Europcar is the European car and van rental leader with a premium positioning.
Europcar is looking for Customer Service Returns Agent
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Manchester location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Discounted hotel rates through the Accor Group after 12 months service*
- Cycle2Work*
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
*forms part of current non contractual benefit offering
Main duties
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
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Customer Service Returns Agent employer: Europcar Group UK Limited
Contact Detail:
Europcar Group UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Returns Agent
✨Tip Number 1
Get to know Europcar! Research their values and customer service approach. When you walk into that interview, show them you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Returns Agent, you'll be the face of Europcar. Role-play with a friend or family member to nail those tricky customer scenarios and demonstrate your problem-solving skills.
✨Tip Number 3
Be ready to showcase your teamwork abilities. Share examples from past experiences where you worked well in a team, especially in fast-paced environments. Europcar loves a collaborative spirit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Europcar team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Returns Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Returns Agent role. Highlight any previous customer service experience and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team at Europcar. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since this role is all about interacting with customers, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and friendly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us!
How to prepare for a job interview at Europcar Group UK Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Europcar is all about providing a world-class experience, so be ready to discuss how you've handled customer interactions in the past. Think of specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with the Company
Do a bit of homework on Europcar. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would handle common challenges in a fast-paced customer service environment, like dealing with an unhappy customer or managing multiple tasks at once.
✨Show Your Team Spirit
Since you'll be working as part of a diverse team, highlight your ability to collaborate and communicate effectively with others. Share examples of how you've worked well in a team setting, especially in high-pressure situations, to demonstrate that you're a great fit for their culture.