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- Tasks: Coordinate vehicle delivery and collection, ensuring top-notch customer service.
- Company: Join the Europcar team, a leader in vehicle rental services.
- Benefits: Competitive salary, 6 weeks holiday, discounts on car hire and mobile contracts.
- Why this job: Be the face of Europcar, making great first impressions with customers.
- Qualifications: Full driving licence, strong communication skills, and a positive attitude.
- Other info: Opportunities for career progression and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to be part of the Europcar team? We are looking for a Fleet Coordinator to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience, so it’s vital it’s done efficiently and professionally.
You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. You could be required to deliver and collect vehicles for customers, so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.
- Provide a high quality rental administration service to meet station needs.
- Assist in and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles.
- Handle telephone enquiries in a polite and professional manner.
- Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
- A full, valid driving licence with a minimum of 4 years driving experience is required.
- Ability to work as part of a small team.
- Communicate clearly, verbally and in writing.
- A positive attitude and professional appearance.
- Enthusiastic, can respond positively to objections.
- Manages time effectively and completes tasks required.
- Ability to prioritise and remain organised when working under pressure.
- Attention to detail.
- Ability to work to procedures and follow instruction.
- Flexibility to working hours in line with business needs.
Competitive Basic Salary. Starting on 6 weeks holiday (including bank holidays), increasing with length of service. Enhanced Maternity and Adoption Leave (subject to service and earning qualifications). Pension and a life insurance scheme. Discounted car hire rates across our network. 20% discount on EE mobile phone contracts. Discounted hotel rates through the Accor Group after 12 months service. Cycle2Work. Free annual eye tests. Confidential legal and support service through BUPA. Career progression and development. Forms part of current non contractual benefit offering.
Fleet Coordinator in Cambridge employer: Europcar Group UK Limited
Contact Detail:
Europcar Group UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Coordinator in Cambridge
✨Tip Number 1
Get to know the company! Research Europcar and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of Europcar for customers, rehearse how you would hand over a vehicle. A confident and friendly manner can make all the difference in creating a great first impression.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Fleet Coordinator at Europcar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Europcar family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Fleet Coordinator in Cambridge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being part of the Europcar team and how you can contribute to our customer experience.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate a well-structured application that highlights your relevant skills and experiences without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Fleet Coordinator role. Highlight your experience with vehicle delivery and customer service, as these are key to impressing us.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Attention to detail is crucial in this role, and we want to see that you can present a polished application. Apply through our website for the best chance!
How to prepare for a job interview at Europcar Group UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Fleet Coordinator role. Familiarise yourself with Europcar's services and how the delivery and collection process works. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you made a positive impression or handled a difficult situation. This will demonstrate your ability to create a great customer experience.
✨Demonstrate Your Organisational Skills
The job requires effective time management and organisation, especially when working under pressure. Be ready to share how you prioritise tasks and manage your time effectively. You could even mention tools or methods you use to stay organised.
✨Dress the Part and Be Professional
First impressions matter, so make sure you dress smartly for the interview. A professional appearance will reflect your understanding of the importance of representing Europcar well. Also, maintain a confident and positive attitude throughout the interview to leave a lasting impression.
