Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with vehicle rentals and promote additional services.
- Company: Join Europcar Mobility Group, a global leader in car rental services.
- Benefits: Competitive pay, uncapped incentives, employee discounts, and travel perks.
- Why this job: Be part of a supportive team and enjoy exciting career growth opportunities.
- Qualifications: Sales or customer service experience; car rental experience is a plus.
- Other info: Flexible shifts and a positive work environment await you!
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## ## **Job Description**We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer** to join our **Christchurch** team on a **full time** basis!* A competitive hourly rate + generous, uncapped incentive scheme* Opportunity to maximise your income based on your exceptional performance with our incentive program* Ongoing training and development to help you thrive and level up your career* Be part of an international brand with exciting opportunities to work across AU/NZ and globally* Get rewarded for great referrals – earn cash through our Employee Referral Program!* Company uniform provided* Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more!* Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network!* Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App – the #1 app for mental fitness* Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles**To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays* Valid New Zealand driver\’s license with a clean driving record* Full working rights in New Zealand (current and ongoing)* A positive, proactive and team-oriented attitude!**About Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we\’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, Goldcar – a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning, and Euromobil, a German car rental player. The Group also operates the \”myEuropcar\” platform for vehicle subscription. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info:**Europcar Mobility Group**Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio». La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en: #J-18808-Ljbffr
Rental Service Agent employer: Europcar España
Contact Detail:
Europcar España Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Service Agent
✨Tip Number 1
Get to know the company! Research Europcar Mobility Group and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of scenarios where you can demonstrate your problem-solving abilities and how you would handle different customer situations. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Europcar. Plus, it shows initiative and can give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Let’s get you that Rental Service Agent position!
We think you need these skills to ace Rental Service Agent
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service or sales. We want to see how you’ve gone above and beyond for customers in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate to the Rental Service Agent role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Europcar España
✨Know the Company
Before your interview, take some time to research Europcar Mobility Group. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Rental Service Agent, you'll be interacting with customers daily. Prepare examples from your past experiences where you provided excellent customer service or resolved issues. Highlighting these skills will demonstrate that you have the right mindset for the role.
✨Practice Common Interview Questions
Anticipate questions related to sales and customer service, such as how you would handle a difficult customer or upsell a product. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though this is a casual position, first impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and reflects the company’s commitment to professionalism.
