At a Glance
- Tasks: Lead a team to deliver five-star customer service and achieve sales targets.
- Company: Join Europcar Mobility Group, a leader in global mobility services.
- Benefits: Enjoy competitive salary, electric company car, and exceptional commission potential.
- Why this job: Make an impact in a dynamic environment with opportunities for career growth.
- Qualifications: Strong leadership skills and a valid driving licence required.
- Other info: We celebrate diversity and foster an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
What we can offer you:
- Competitive Basic Salary
- Provision of a fully electric company car with on site charging (subject to availability)
- Exceptional commission scheme - uncapped bonus potential with on target earnings.
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on site car parking
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
What we are looking for:
- Lead a team of rental sales agents to deliver five star customer service.
- Work closely with the Station Manager to achieve incremental sales RPD targets.
- Maximise incremental sales through effective training, coaching and staff development.
- Manage staff performance, through documented reviews and corrective actions.
- Build an effective team through the promotion of a 'Serviced Based Sales' culture.
- Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure that the station consistently achieves KPIs.
Key skills and attributes required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- National travel and exposure across the UK will be required, with approximately 80% travel expected
- Ability to communicate effectively with people at all levels.
- Strong customer service skills.
- A positive management style.
- Ability to motivate and gain commitment from the team through leading by example.
- Good organisation skills.
- Ability to think on your feet and work both individually and as part of a team.
- Skilled in multi-tasking.
- Ability to think about finding solutions rather than problems.
- Professional approach.
- Proven track record of driving great sales.
It is essential that you understand the challenges of the rental and sales sector, reaching KPI's and targets and delivering your work to the highest standards.
If you believe you have what it takes to become a successful Performance Manager within Europcar, then please apply today.
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
Performance Manager employer: Europcar España
Contact Detail:
Europcar España Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Europcar's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Performance Manager role.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in leading teams and driving sales. Use specific examples that highlight your skills in customer service and performance management to impress the interviewers.
✨Tip Number 3
Ask insightful questions during your interview. This shows you're genuinely interested in the role and the company. Think about asking how they measure success for a Performance Manager or what challenges the team is currently facing.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the best fit for the job!
We think you need these skills to ace Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Performance Manager role. Highlight your experience in leading teams, achieving sales targets, and delivering exceptional customer service. We want to see how your skills align with our values!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our culture of continuous improvement. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven sales or improved team performance. Numbers speak volumes, so if you’ve got stats, flaunt them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll be directly in our system, making it easier for us to review your application. Let’s get started!
How to prepare for a job interview at Europcar España
✨Know Your Stuff
Before the interview, make sure you understand the role of a Performance Manager inside and out. Familiarise yourself with Europcar's values and how they align with your own experiences. This will help you demonstrate that you're not just a good fit for the job, but also for the company culture.
✨Showcase Your Leadership Skills
As a Performance Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and developed teams in the past. Think about specific situations where you’ve turned challenges into opportunities, as this will highlight your management style and ability to drive results.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Practice responses to questions like, 'How would you handle a team member who is underperforming?' or 'What strategies would you implement to achieve sales targets?' This shows you can think on your feet and have a proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to continuous improvement, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.