At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales at Newcastle Airport & City.
- Company: Join Europcar, a global leader in mobility services with 75 years of experience.
- Benefits: Enjoy competitive pay, same-day pay options, and generous employee discounts.
- Other info: Work in a vibrant environment with international career prospects and ongoing training.
- Why this job: Be part of a dynamic team that values your performance and offers growth opportunities.
- Qualifications: Previous supervisory or management experience in sales or customer service is essential.
The predicted salary is between 30000 - 42000 € per year.
We are currently seeking a dedicated and proactive full time Shift Supervisor for our Newcastle Airport & City locations. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.
Why join Europcar:
- A competitive hourly rate + shift loadings + generous incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Employee Referral Program - earn $$ when you successfully refer a candidate
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
- Access to an international brand with opportunities to work nationally and globally
- Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
Some of the key responsibilities include:
- Assisting the Station Manager to exceed financial targets and KPI's in optimising revenue growth and maximising profitability
- Effectively control station costs in accordance with set budgets
- Ensuring Company damage policies are complied with to decrease the risk and/or cost to accidents
- Actively market and promote Europcar services within the specified station region
- Exceed and surpass customer service expectations
- Prepare accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures
To be considered, you will possess:
- Experience working in a supervisory, team leader, or management position
- Prior sales, retail, or customer service experience
- Reporting and rostering in accordance with budgets
- Experience working with KPIs
- Clear and confident communication skills
- Ability to work a 7 day rotating shift roster
- Full drivers licence
- Full Australian work rights
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
Shift Supervisor in Newcastle upon Tyne employer: Europcar España
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment at Newcastle Airport and City, where employees can thrive in a culture of excellence and innovation. With competitive pay, generous incentives, ongoing training, and a strong focus on employee wellbeing, we empower our Shift Supervisors to excel in their roles while enjoying unique benefits such as discounted car rentals and access to mental fitness resources. Join us to be part of a global leader in mobility services, where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Shift Supervisor role at Europcar. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Europcar's values and services so you can show off your knowledge. Think about how your past experiences align with their goals, especially around customer service and sales.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for supervisory roles and be ready to discuss how you handle challenges and lead a team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Europcar team. Good luck!
We think you need these skills to ace Shift Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Shift Supervisor role. Highlight your supervisory experience and any relevant sales or customer service skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our values at Europcar. Let us know what makes you the perfect fit!
Showcase Your Achievements:When detailing your past roles, focus on your achievements. Did you exceed sales targets or improve customer satisfaction? We love numbers, so quantify your successes to grab our attention!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Europcar España
✨Know Your Stuff
Make sure you understand the role of a Shift Supervisor inside and out. Familiarise yourself with Europcar's services, values, and recent news. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others to exceed customer service expectations.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing station costs. Think through potential scenarios beforehand and have clear, structured responses ready to showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
