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- Tasks: Assist customers with vehicle rentals and promote additional services.
- Company: Join Europcar Mobility Group, a global leader in mobility solutions.
- Benefits: Competitive pay, performance incentives, and flexible working hours.
- Why this job: Gain valuable sales experience while helping customers on the go.
- Qualifications: Sales or customer service experience; car rental knowledge is a plus.
- Other info: Enjoy career growth opportunities and a supportive team environment.
The predicted salary is between 11 - 16 £ per hour.
We are currently seeking sales motivated and customer-oriented Sales & Customer Service Officers to join our Newcastle Airport & City team on a casual basis!
- Competitive hourly rate + casual loading + uncapped incentives
- Boost your income with our performance-based incentive program
- Six weeks’ employer-paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same-day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Some of the key responsibilities include:
- Greet and assist customers in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
To be considered, you should possess:
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
Rental Sales Agent in Newcastle upon Tyne employer: Europcar España
Contact Detail:
Europcar España Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Sales Agent in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar Mobility Group. Understand their values and services so you can show how you fit into their culture and contribute to their mission.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous sales and customer service experience. Highlight specific examples where you went above and beyond for customers, as this will resonate well with the hiring team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Rental Sales Agent in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Sales Skills: When writing your application, make sure to highlight any previous sales or customer service experience. We want to see how you've successfully engaged with customers and met their needs!
Be Personable: Use a friendly tone in your application. Remember, we’re looking for someone who can build strong relationships with customers, so let your personality shine through!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Rental Sales Agent role. Mention your familiarity with car rentals and any relevant skills that match what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Europcar España
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Understand the car rental industry and be ready to discuss how you can contribute to customer satisfaction and sales targets.
✨Show Off Your Sales Skills
Prepare examples from your past experiences where you successfully upsold products or handled customer inquiries. Highlight your ability to build relationships and achieve sales goals, as this is crucial for a Rental Sales Agent.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about how you would handle difficult customers or promote additional services. This will help you feel more confident during the actual interview.
✨Dress the Part
Even though it’s a casual position, dressing smartly shows professionalism. Aim for a neat and tidy appearance that reflects the company’s values and your commitment to providing excellent customer service.
