At a Glance
- Tasks: Assist customers with vehicle returns and provide top-notch service at Manchester Airport.
- Company: Join Europcar Mobility Group, a leader in changing how we move.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire and mobile contracts.
- Other info: Flexible shifts available, with opportunities for career progression.
- Why this job: Be part of a diverse team and make a real impact on customer experiences.
- Qualifications: Must have a clean driving licence and excellent communication skills.
The predicted salary is between 24000 - 30000 € per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Europcar is looking for a Customer Service Returns Agent. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Returns Agent in Manchester employer: Europcar España
At Europcar Mobility Group, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. Located at Manchester Airport, our Returns Agent role offers competitive benefits, including generous holiday allowances, career progression opportunities, and unique perks like discounted car hire and hotel rates. Join us in delivering exceptional customer service while being part of a diverse team that embraces change and respects individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Returns Agent in Manchester
✨Tip Number 1
Get to know Europcar's values and culture before your interview. We want to see how you can fit into our team, so show us that you understand what makes us tick!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We love hearing about real experiences that showcase your passion for service.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities. We thrive on collaboration, so share examples of how you've worked well with others in fast-paced environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are eager to join our diverse team.
We think you need these skills to ace Returns Agent in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Returns Agent role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us at Europcar.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our team. Be genuine and let your personality come through – we love to see that!
Showcase Your Communication Skills:Since this role involves a lot of face-to-face interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Europcar España
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Europcar's core values. They emphasise happiness in helping others, embracing change, and acting with respect. Be ready to share how your personal values align with theirs, as this will show that you’re a great cultural fit.
✨Showcase Your Customer Service Skills
As a Returns Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Demonstrate Teamwork
Europcar values collaboration, so be prepared to discuss how you've successfully worked in teams before. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your ability to work harmoniously in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Practice responding to scenarios like dealing with an unhappy customer or managing multiple tasks at once. This will help you think on your feet and demonstrate your problem-solving skills during the interview.
