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- Tasks: Provide top-notch customer service during vehicle rentals and returns.
- Company: Join Europcar, a leader in mobility services with a global presence.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and discounts on car hire.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Must have a clean driving licence and excellent communication skills.
- Other info: Flexible shifts available, with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Europcar is looking for Customer Service Returns Assistant. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
Returns Agent in London employer: Europcar España
Contact Detail:
Europcar España Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experiences align with the role of a Returns Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing top-notch service, think of examples from your past where you went above and beyond for a customer. Share these stories during your interview to really make an impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Returns Agent in London
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, make sure to highlight your passion for customer service. We want to see how you put customers at the centre of everything you do, so share any relevant experiences that showcase your skills in this area.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to the Returns Agent role by emphasising your relevant skills and experiences. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about why you’d be a great fit for our team.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Europcar España
✨Know the Company
Before your interview, take some time to research Europcar. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Returns Agent, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved a challenging situation. Be ready to discuss how you handle difficult customers and maintain a positive attitude.
✨Demonstrate Teamwork
Europcar emphasises teamwork in a fast-paced environment. Think of instances where you successfully collaborated with others to achieve a common goal. Highlight your flexibility and willingness to support your colleagues, especially during busy times.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Practice responding to scenarios related to vehicle returns, customer complaints, or administrative tasks. This will help you feel more confident and articulate during the interview.
