At a Glance
- Tasks: Manage customer enquiries and provide exceptional support throughout the rental journey.
- Company: Join Europcar Mobility Group, a leader in changing how we move.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire and mobile contracts.
- Other info: Hybrid working model after training with opportunities for career progression.
- Why this job: Be part of a diverse team that values your unique perspective and fosters growth.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
Europcar Mobility Group is dedicated to changing the way you move, guided by core values such as helping others, embracing change, taking responsibility, acting with respect, and moving as one. Our culture values the contributions and diversity of our team, ensuring every individual is treated with dignity and respect.
Location: Leicester / Hybrid. Initially full-time office-based during training, transitioning to hybrid working once training is completed.
The Business Services Department at Europcar's Leicester Support Centre provides professional support to key account customers and administrative support to other business units. Corporate Support Agents manage inbound and outbound enquiries from various consumer and corporate customers throughout the rental journey.
Working hours: 40 hours a week, Monday to Friday, operating hours between 8am-6pm.
Benefits:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on-site car parking (subject to availability)
- Pension and life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development as part of current non-contractual benefit offering
Main duties of the role:
- Establish and maintain good working relationships with Corporate customers and Europcar rental stations.
- Manage all reservations received via phone, email, and third-party integrated systems.
- Complete reservation amendments and terminate vehicle rentals as requested.
- Ensure all SLA's within the contractual agreement are achieved.
- Act as the day-to-day liaison for the Customer and Europcar branches.
- Maintain complete security of all Europcar policies and rental rates.
- Complete reports within agreed service levels.
- Respond to customer and station emails/queries.
- Understand and observe the Company's Policies and follow all Operational Procedures.
- Maintain high quality of Customer Service recognising the Company's objectives.
- Ensure all reservations are accepted and managed promptly and accurately.
- Confirm bookings with stations prior to close of business daily.
- Report any system issues or contract discrepancies to the Team Leader/Line Manager.
- Portray a professional and courteous image at all times.
- Complete any other reasonable duties as requested by your team leader or line manager.
Key skills and attributes required:
- Excellent administrative skills, communication, and attention to detail.
- First-class IT skills - knowledge of all Microsoft packages.
- Ability to work independently and as part of a team.
- Results and customer service focused.
- Confidence to work across all levels of the business.
- Practically minded and willing to take initiative.
- Available to work overtime if required, even at short notice.
- Ability to work well under pressure and meet deadlines.
- Take responsibility for tasks and responsibilities as an individual or part of a team.
If you believe you have what it takes to become a successful Corporate Support Agent within Europcar, please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion.
If you need any accommodations or assistance during the application or interview process, please let us know.
Corporate Support Agent in Leicester employer: Europcar España
Europcar Mobility Group is an excellent employer, offering a dynamic work environment in Bristol where you can thrive as a Vehicle Delivery & Customer Service Pro. With competitive salaries, generous holiday allowances, and a strong focus on employee development, we ensure that our team members feel valued and supported. Join us to enjoy unique benefits like car hire discounts and the opportunity for career progression within our extensive network.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Support Agent in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Europcar España. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Europcar España before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Support Agent in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Europcar España:Your cover letter is your chance to shine! Tell us why you want to work at Europcar España specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Europcar España!
How to prepare for a job interview at Europcar España
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
