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- Tasks: Provide top-notch customer service during vehicle rentals and returns.
- Company: Join Europcar Mobility Group, a leader in car rental services.
- Benefits: Enjoy competitive salary, bonuses, and generous holiday leave.
- Other info: Flexible shifts available; training provided for new starters.
- Why this job: Be part of a dynamic team that values diversity and respect.
- Qualifications: Must have a clean driving licence and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Europcar is looking for a Customer Service Returns Assistant. You will be working in a fast-paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world-class customer-facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level-headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face-to-face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
Customer Service Returns Assistant in Edinburgh employer: Europcar España
Contact Detail:
Europcar España Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Returns Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even if the job is remote, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent Europcar with respect and professionalism.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Europcar careers page. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Customer Service Returns Assistant in Edinburgh
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your CV: Make sure your CV is tailored to the Customer Service Returns Assistant role. Highlight relevant experience and skills that match the job description. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Europcar España
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Europcar's core values: happiness in helping, embracing change, taking responsibility, acting with respect, and moving as one. Show how your personal values align with theirs during the conversation.
✨Demonstrate Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to stay calm under pressure and how you handle challenging situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think of specific instances where you had to think on your feet or resolve a conflict, and be ready to discuss these in detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.