At a Glance
- Tasks: Drive our courtesy coaches and ensure excellent customer service.
- Company: Join Europcar Mobility Group, a leader in changing how we move.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and great discounts.
- Other info: Flexible shifts available with opportunities for career growth.
- Why this job: Be part of a dynamic team that values diversity and respect.
- Qualifications: Must have a clean driving licence and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Europcar are looking for a PCV Coach Driver. Your previous experience should demonstrate your passion for good customer service and a level headed approach to dealing with the daily challenges of a busy customer environment.
Benefits
- Uniform
- Pension
- Holidays
What we can offer you:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful PCV Coach Driver within Europcar, then please apply today!
Courtesy Coach Driver employer: Europcar España
At Europcar Mobility Group, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Courtesy Coach Driver at our Heathrow location, you will enjoy competitive benefits including generous holiday allowances, career progression opportunities, and discounts on car hire and mobile contracts, all while being part of a dynamic team that embraces change and prioritises customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Courtesy Coach Driver
✨Tip Number 1
Get to know the company culture! Before your interview, check out Europcar's values and think about how you can align with them. Show that you're not just a great driver but also someone who embraces change and works well in a team.
✨Tip Number 2
Practice your customer service skills! As a Courtesy Coach Driver, you'll be interacting with customers all day. Think of examples from your past experiences where you've gone above and beyond for a customer, and be ready to share those stories.
✨Tip Number 3
Be flexible with your availability! Europcar is looking for drivers who can work various shifts, so let them know you're open to different hours. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Europcar team. Don’t miss out on this opportunity!
We think you need these skills to ace Courtesy Coach Driver
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your passion for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in the past. This will show us that you truly understand the importance of a great customer experience.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Courtesy Coach Driver role. Mention relevant skills and experiences that align with the job description, like your driving experience and ability to work in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows that you’re serious about joining Europcar Mobility Group. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Europcar España
✨Know Your Stuff
Before the interview, make sure you understand the role of a Courtesy Coach Driver. Familiarise yourself with Europcar's values and how they relate to customer service. This will help you demonstrate your passion for good customer service during the interview.
✨Showcase Your Experience
Be ready to share specific examples from your previous driving or customer service roles. Highlight situations where you dealt with challenges calmly and effectively, as this aligns with the level-headed approach they’re looking for.
✨Emphasise Teamwork
Since the job involves working closely with staff, be prepared to discuss your experience in team settings. Share how you’ve contributed to a positive team environment and how you can support your colleagues at Europcar.
✨Flexibility is Key
Make sure to express your willingness to work flexible hours, including evenings and weekends. This shows that you’re adaptable and ready to meet the demands of the role, which is crucial for a busy customer environment.
