At a Glance
- Tasks: Build and maintain customer relationships while managing daily operations.
- Company: Join Europa Worldwide Group, a top logistics business with a vibrant culture.
- Benefits: Enjoy competitive salary, 25 days leave, free parking, and wellness programmes.
- Other info: Great work/life balance and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in logistics.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 28800 - 43200 £ per year.
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.
With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
To build, manage and maintain relationships with customers as directed by the customer service manager. Manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
We are currently looking for a Customer Service Operator to join our Europa team. You will need a good telephone manner and experience managing a busy inbox. Ideally, you should come from a freight background and be able to proactively deal with situations and problem solve.
- Strong, confident personality with administrative and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- Commercial Office experience preferred.
- Excellent communicator and dedication to excellent customer service.
- Be responsible to communicate providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Support the Customer Service Manager with statistics that highlight customer performance and trends via the Customer Service Database Leonardo.
Excellent salary package, free car parking, 25 days annual leave, plus all UK bank holidays, enhanced maternity/paternity & adoption pay, employee wellbeing programme, referral bonus scheme, charity 50-50 & long service awards, and a fantastic working culture which promotes excellent work/life balance.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Full-time Customer Service Operative Full-time in Sheffield employer: Europa Worldwide Group
Europa Worldwide Group is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a fantastic working culture that promotes a healthy work/life balance. With competitive salaries, generous annual leave, and a commitment to employee development, this independently owned logistics business provides a supportive environment for Customer Service Operatives to thrive in their roles while contributing to the company's continued success across its expanding international footprint.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Customer Service Operative Full-time in Sheffield
✨Tip Number 1
Get to know the company! Research Europa Worldwide Group and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent phone and face-to-face interaction, consider doing mock interviews with friends or family. This will help you feel more confident and articulate when discussing your experience and how it relates to customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Europa team. Don’t miss out on this opportunity!
We think you need these skills to ace Full-time Customer Service Operative Full-time in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Operative. Highlight your experience in customer service and any relevant skills that match the job description, like managing a busy inbox or problem-solving.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Europa Worldwide Group. Mention your passion for customer service and how your background aligns with their logistics operations.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong telephone manner and face-to-face skills. Use clear and concise language throughout your CV and cover letter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Stuff
Before the interview, make sure you understand Europa Worldwide Group's operations and values. Familiarise yourself with their three divisions: Road, Air & Sea, and Warehouse. This will help you demonstrate your interest and show that you're a good fit for their ambitious culture.
✨Show Off Your Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer relationships in the past, especially over the phone or via email. This will highlight your ability to handle a busy inbox and maintain a professional telephone manner.
✨Problem-Solving Mindset
Be ready to discuss specific situations where you've proactively dealt with challenges. Think of examples from your previous roles where you had to think on your feet and resolve issues efficiently. This will showcase your problem-solving abilities, which are crucial for this position.
✨Time Management is Key
Prepare to talk about how you manage your time effectively, especially when juggling multiple tasks. Consider sharing strategies you use to prioritise your workload and meet deadlines, as this is essential for ensuring service levels and financial targets are met.
